[TruBlu] Pausing

J
Joanna
7 months ago In TruBlu
Pausing

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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7 months ago

Hi there! I see you're having an issue with the TruBlu app pausing unexpectedly on your iPhone running iOS 18.6. I'd like to understand a bit more to help you better. Could you tell me if the app pauses during certain activities like streaming a video, or does it happen randomly? Also, does it pause when your screen locks or when you're using other apps?

In the meantime, here’s a step-by-step way to troubleshoot this:

1. Restart your iPhone: Sometimes, a fresh restart clears temporary glitches affecting app performance.

2. Check for TruBlu app updates: Open the App Store, go to your profile, and see if an update for TruBlu is available. Updating can fix bugs causing playback issues.

3. Force close and reopen the TruBlu app: Double-click the Home button or swipe up and hold (depending on your iPhone model) to access the app switcher, then swipe the TruBlu app off the screen. Relaunch it afterward.

4. Reinstall the TruBlu app: If the problem continues, uninstall the app by tapping and holding the icon, selecting Delete App, then reinstall it from the App Store.

5. Check your internet connection: Pausing can sometimes be due to unstable or slow internet. Test your connection with another app or a speed test.

If you’ve already tried these and the problem persists, please let me know so I can guide you through more advanced troubleshooting or investigate account or server-side issues with TruBlu.

Are you okay with trying these steps first?

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