[K-State Athletics] Every time I click on the k State sports app, the app comes up but immediately crashes

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Wilma Palmer
1 year ago In K-State Athletics
Every time I click on the k State sports app, the app comes up but immediately crashes

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Emily Roberts

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1 year ago

Hi there! I'm sorry to hear that you're having trouble with the K-State Sports app crashing on your Android device. That can definitely be frustrating! Let's see if we can get it working for you.

Here are a few steps we can try:

### Step 1: Clear the Cache and Data
1. Open the Settings on your Android device.
2. Scroll down and select Apps or Application Manager.
3. Find and tap on the K-State Sports app.
4. Tap on Storage.
5. Select Clear Cache and then Clear Data. This will not delete your account but will reset the app.

### Step 2: Update the App
1. Open the Google Play Store.
2. Tap on the Menu (three horizontal lines) and select My Apps & Games.
3. Look for the K-State Sports app and see if there's an update available. If so, tap Update.

### Step 3: Restart Your Device
After clearing the cache and updating, restart your device. This can sometimes resolve any lingering issues.

### Step 4: Reinstall the App
If the problem persists after these steps:
1. Go back to Settings > Apps > K-State Sports app.
2. Select Uninstall.
3. Once uninstalled, head to the Google Play Store and reinstall the app.

### Step 5: Check for System Updates
Make sure your Android operating system is up to date:
1. Go to Settings > System > System updates and see if there's an update available.

If you've gone through these steps and the app is still crashing, please let me know. We might need to look into specific device compatibility or consider contacting higher-level support for further assistance. Are you satisfied with the solution I provided?

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