Hi! I see you’re having trouble signing into Marco Polo because the app says you have a weak connection, but you believe your connection is fine. I’d be happy to help you work through this.

To start, could you tell me a bit more about your current setup? For example:
- Are you connecting over Wi-Fi or cellular data?
- Have you tried restarting your device or the app?
- Is your Marco Polo app updated to the latest version?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Your Internet Connection Type
Even if your connection feels strong, Marco Polo works best on Wi-Fi over cellular data. If you’re on cellular, switching to Wi-Fi or vice versa might help. Also, try moving closer to your Wi-Fi router to ensure a stronger signal.

2. Restart the App and Device
Sometimes temporary glitches cause connection errors. Force quit the Marco Polo app completely, then reopen it. If that doesn’t help, reboot your Windows device.

3. Update the Marco Polo App
If your app version is outdated, it may misinterpret your connection status. Since your device uses Windows with WebKit browser, ensure the app or web version is up to date.

4. Reset Network Settings
On Windows, you can reset network by:
- Pressing Windows key + I to open Settings.
- Selecting “Network & Internet.”
- Under “Status,” scroll down and click “Network reset.”
- Restart your device afterwards.

5. Clear Cache or Cookies (if using web version)
Clear your browser cache and cookies in WebKit to eliminate any stored data that may cause issues.

If these steps don’t resolve the login with weak connection message, it might be helpful to check if any firewalls or antivirus programs are interfering with the app or network access.

Let me know what you’ve already tried or if you want me to guide you through any of these steps!

Marco Polo support notes suggest these approaches usually resolve connection issues.

im using wifi and yes i tried all that and its not letting me sign in i have done all that stuff

Thanks for letting me know you’re using Wi-Fi and have already tried the basic troubleshooting steps like restarting, updating, and resetting your network. Since those didn’t resolve the problem of signing in due to a "weak connection" message, let’s dig a bit deeper.

Here are some advanced suggestions:

1. Check Account Status and Verification
Sometimes login issues occur if the app is facing trouble verifying your account. Marco Polo links your account to your phone number. Make sure you have access to messages or emails tied to that number, as you might receive a verification code. If you haven’t seen any prompts for this or your code isn’t working, you might want to try an account recovery process through Marco Polo's support5.

2. Check for Server-Side Issues
Occasionally, Marco Polo services undergo maintenance or experience outages. You might want to visit Marco Polo’s status page or support center to see if there’s a known issue affecting logins right now2.

3. Disable Firewall/Antivirus Temporarily
Since you are on Windows 10 and using Wi-Fi, a firewall or antivirus program can sometimes interfere with app connections. Try temporarily disabling those (or adding an exception for Marco Polo) and then attempt to log in again.

4. Try Logging in Using a Different Network
If possible, try to connect to a different Wi-Fi network or use a mobile hotspot to see if the issue persists. This can confirm whether the problem is with your current network setup.

5. Clear App Data or Reinstall
If you’re using the Marco Polo app on Windows (or web version in WebKit), try clearing cache or uninstalling and reinstalling the app freshly. This can clear corrupt data causing unexpected errors.

If none of these resolve the issue, it might be best to contact Marco Polo Support directly via their help email ([email protected]) or through their support page. They can look into your specific account and server logs for more tailored assistance.

Would you like me to guide you through any of these steps? Or if you want, I can help draft a message to send to Marco Polo Support for faster resolution.

im on a iohone but i did have a andriod and it is differnt numbers but anways i put my number in nad it says sorry we cannot conenct rn

Thanks for sharing that you switched from Android to iPhone and are using a different phone number now. That helps clarify the issue a lot!

Marco Polo accounts are tied to the phone number you register with. When you switch devices and use a different number, the app treats it as a new account. If you enter your new number and see "Sorry, we cannot connect right now," it usually means the app is having trouble verifying that number or connecting to your account's backend.

Here’s what you can try next:

1. Double Check Number Format
Make sure you enter your phone number exactly as requested, using only digits without symbols like "+" or "-", and including your country code if needed. Sometimes including or excluding the country code can cause verification errors.

2. Verification Code
After entering your number, Marco Polo should send you a verification code via SMS. Make sure you have proper SMS reception to receive and enter this code. If you don’t get a code, check your iPhone’s notification settings to ensure you can receive messages from unknown senders.

3. Create a New Account on iPhone
Since the numbers are different, you will need to register this new number as a new Marco Polo account on your iPhone. The app will not automatically transfer or sync your previous Android account data linked to the old number.

4. If You Want to Recover Your Old Android Account
You would need to switch back to using your old number on your iPhone within the app if possible. The app does have a “Change Number” feature, but it must be done while logged in on your old device or account before switching numbers10.

5. Check for Service Status and Network Issues
As the error says “cannot connect right now,” also verify that the app servers are up and your internet connection is stable, though you mentioned your Wi-Fi is solid.

If after these steps you still can’t sign in, you might want to contact Marco Polo Support directly. They can help with account recovery or check if your number is properly registered on their end2.

Would you like me to help you draft a message to support or guide you through creating a new account? Let me know!

yes i have tried that but any number i put it says it cant connect but all my other apps wprk

Thanks for explaining that you’ve tried different phone numbers on your iPhone, but Marco Polo still says it can’t connect, while other apps on your device work fine. That’s a helpful detail to know! Since your internet connection is stable and other apps work, it suggests the problem is specific to Marco Polo’s connection or verification process on your device.

Here are some refined steps to try:

1. Force Close and Reinstall the Marco Polo App
Sometimes reinstalling the app can clear hidden corrupt data or glitches that cause connection problems.
- On iPhone, press and hold the Marco Polo app icon, tap "Remove App," then confirm deletion.
- Restart your iPhone.
- Go to the App Store and reinstall the latest version of Marco Polo.

2. Verify App Permissions
- Go to iPhone “Settings” > “Marco Polo” and make sure it has permissions enabled for cellular data, notifications, and possibly others like Contacts or Background App Refresh.

3. Try Signing In Using a Different Method (if available)
- Some users can sign in using Facebook or Google accounts if their Marco Polo account was linked before. Check if this option is visible and works for you.

4. Check for Account or Server Issues
- Sometimes the app’s backend services could have temporary disruptions affecting login. You can check Marco Polo Support or their official social media for outage announcements.

5. Contact Marco Polo Support
Since all else failed, the issue may be account-related or on their server side. You can reach their support team at [email protected] explaining your device, iOS version, and the exact error message “Sorry, we cannot connect right now.” They can provide more direct account or server diagnostics.

If you want, I can help you draft a clear support message for this, or walk you through reinstalling the app. What would you prefer?