Hi! I see you’re having trouble opening your previous Polos in the Marco Polo app. I’d be happy to help you get that sorted out. To start, could you tell me a bit more about what happens when you try to open them? For example, do you get an error message, does the app freeze, or do the Polos simply not load?

In the meantime, here are some general steps we can try to fix the issue:

1. Update the Marco Polo app: Make sure your app is updated to the latest version via the App Store. Sometimes older versions have bugs that prevent content from loading.

2. Restart the app: Close the Marco Polo app completely by swiping it away from the app switcher, then reopen it.

3. Check your internet connection: Since Polos are streamed from the cloud, a good internet connection is important. Try switching between Wi-Fi and cellular data to see if that helps.

4. Restart your iPhone: A quick reboot of your device can refresh system processes that might affect app performance.

5. Check if the app is enabled: On the home screen of Marco Polo, it should say ENABLED at the top. If it says DISABLED, tap that to re-enable the app.

If you’ve tried these already, please let me know which steps you’ve taken and what the symptoms are exactly. That way, I can guide you to more advanced troubleshooting or check if there might be any account or server-side issues involved.

Are you ready to try these steps, or can you share a bit more detail about what you’re experiencing?