Hi there! I understand that all your scores in Connect Animal have disappeared. That definitely sounds concerning. To help you better, could you tell me a bit more about what happened? For example, did the scores vanish after an app update, a crash, or maybe after reinstalling the app? Also, are you playing on this Windows device, or is it another device like a phone or tablet?

Once I know a bit more, I can guide you through some steps to try restoring your scores.

Meanwhile, here are some initial troubleshooting steps:

1. Check Account Sign-in: If Connect Animal uses any kind of login (like Google Play Games, Apple ID, or a specific Connect Animal account), please make sure you are signed in to the same account you used before. Sometimes scores are tied to accounts, and signing into a different account would show no progress.

2. Internet Connection: If the game syncs scores online, ensure your internet connection is stable. Try restarting your router or switching networks if possible.

3. App Data Check:
- Since you’re on Windows with WebKit, if you are running the game in a browser, check if clearing your browser cache or cookies might have affected saved game data.
- Also, if you use browser extensions, temporarily disable them as they might interfere.

4. Reinstall Caution: If you have reinstalled the app/game, sometimes local game data is erased with it unless the progress is synced online.

5. Check for Known Issues: There have been some reports of scores or animals disappearing after crashes or app updates in Connect Animal. If it’s a known bug, the developers might be working on a fix or can assist.

Could you let me know if you were signed in with any account, if this is a browser or app version, and any other details like recent crashes or updates? That way, I can provide more specific solutions.

The game crashed

Thanks for letting me know the game crashed. That can sometimes cause data like scores to disappear if the game didn’t save properly before crashing. Let’s work through a few steps to try and get your scores back and get the game stable.

First, just to confirm:
- Are you playing Connect Animal on your Windows device using a browser (WebKit)?
- Did the game crash during a particular action, or was it just random?
- Were you signed into an account when playing (like Connect Animal account, Google, or something similar)?

Meanwhile, here are some troubleshooting steps to help with crashes and potentially recover your scores:

1. Restart Your Computer
Sometimes a fresh start helps clear any temporary glitches.

2. Clear Browser Cache and Cookies for Connect Animal
Since you’re on WebKit browser on Windows, clearing temporary data could remove corrupted files affecting the game.
- Go to your browser settings > Privacy > Clear browsing data.
- Select cache and cookies related to the Connect Animal site only if possible (to avoid losing all browser data).
- Restart the browser and try launching the game again.

3. Sign Back into Your Account
If your scores are saved server-side, signing back into the same account you used before the crash can restore progress.

4. Check for Updates
Make sure both your browser and Connect Animal are up to date since patches often fix game crashes.

5. Disable Browser Extensions Temporarily
Sometimes extensions interfere with game scripts. Try disabling them and restarting the game.

6. Check Network Connection
A steady network connection is important if the game syncs your data online. Try switching networks or restarting your router.

If after these steps the game still crashes or your scores don’t reappear, the issue may be more complex—possibly related to corrupt files or server sync problems. In that case, I can guide you through:

- How to report the crash with logs to Connect Animal support. This helps the developers diagnose and fix any bugs causing crashes or data loss.
- Checking if there are any known outages or bugs affecting user data currently.

Could you try those steps and let me know what happened? Also, if you have any error messages when the game crashes, sharing those would be very helpful!

lost all scores

I see that all your scores in Connect Animal have been lost, and you mentioned the game crashed earlier, which might be related. Let’s try to address this carefully to see if we can recover your progress or explain why this happened.

First, a few questions to better understand your situation:
- Were you signed into any account during gameplay that might save your scores online?
- Was the game syncing your progress with a cloud service, or was it saving scores locally on your device?
- Have you tried restarting the game or your device since the crash?
- Did you notice any error messages or unusual behavior when the scores disappeared?

Meanwhile, here are some steps you can try to recover or troubleshoot lost scores:

1. Sign into Your Account:
If Connect Animal uses account login (like Connect Animal account, Google, Facebook), make sure you are signed in with the same account that you used previously. Some games only save progress online, so if you're logged into a different account, your scores won’t show.

2. Check for Cloud Sync Options:
Look in the game’s settings for any “Restore Progress” or “Sync Data” options. Tapping these can sometimes recover scores saved to the cloud.

3. Check for Local Backup or Cache:
Since you’re on a Windows device with a browser (WebKit), clearing cache can sometimes delete local data. If you cleared your browser data after the crash, local scores could be lost. Unfortunately, those might not be recoverable unless the game saved progress online.

4. Review Any Restore Options:
Some games offer “Restore Purchases” or “Retrieve Data” features—try using those if available.

5. Contact Connect Animal Support:
If none of the above works, it may be necessary to contact Connect Animal’s official support team. They can check if your data is stored on their servers and help restore your progress.

Going forward, linking your game to an account, if possible, can protect your scores against crashes or device changes.

Please let me know your answers to the questions above, and if you want, I can help you draft a message to support or guide you through any in-game options you find. Are you using any account sign-in with Connect Animal?