Hi there! I understand you’re having two problems: the audio isn’t working on videos, and you can’t log in through the KIPS Virtual app on your iPad. Let’s take them one by one to get a clear picture.

For the audio issue on videos, could you tell me if this happens only within the KIPS Virtual app or also in other apps or Safari on your Mac? Also, are your device’s sound settings and volume controls turned up and unmuted? Sometimes the mute switch or volume settings can be the reason.

Regarding the login problem on your iPad for the KIPS Virtual app, have you encountered any error messages when trying to log in? And have you tried restarting the app or the iPad itself?

If you haven't checked sound settings yet, here’s a quick step to verify on your Mac (OS X 10.15.7):
1. Click on the volume icon in the menu bar and ensure the volume is up and not muted.
2. Go to System Preferences > Sound > Output and make sure the correct output device is selected.

For login issues on the iPad:
1. Make sure the app is updated to the latest version.
2. Restart the iPad by holding the top button and sliding to power off.
3. Try deleting the app and reinstalling it if login still fails.

Let me know what you find, and we can go from there! If you want, I can guide you through these steps further.

The audio isn’t working on the KIPS Virtual app on my iPhone. Yes, my device volume is unmuted. I have not had an error message pop up on the app on my iPad, instead it shows a “coming soon” text on my course.

Thanks for the details! Since the KIPS Virtual app audio isn't working on your iPhone and your device volume is unmuted, let’s go through a few targeted steps to troubleshoot this:

1. Check In-App Audio Controls: Some apps have their own audio settings or mute buttons inside the video player. When you play a video in KIPS Virtual, make sure the sound icon inside the video player isn't muted or turned down low.

2. Restart the KIPS Virtual App: Close the app completely (swipe it away in the app switcher) and then reopen it to see if the audio issue resolves.

3. Check iPhone Sound Settings:
- Go to Settings > Sounds & Haptics on your iPhone.
- Make sure Ringer and Alerts volume is turned up.
- Also toggle the Change with Buttons option so you can adjust volume easily with side buttons.

4. Disconnect Bluetooth Devices: Sometimes audio can be routed to a Bluetooth device (like headphones or speakers) accidentally. Turn off Bluetooth temporarily in Settings > Bluetooth to make sure the sound isn’t going elsewhere.

5. Update the App and iOS:
- Make sure your KIPS Virtual app is updated to the latest version via App Store.
- Check your iPhone’s iOS version in Settings > General > Software Update and install any available updates.

6. Reinstall the KIPS Virtual App: If audio still doesn’t work, try uninstalling the app and reinstalling it fresh.

Since your iPad shows “coming soon” for the course, that likely means the course content isn’t yet available there, so that’s expected behavior.

If after these steps the audio still doesn’t work in KIPS Virtual on your iPhone, it might be worthwhile to check for any app-specific help or known issues on the KIPS Virtual FAQ or support pages.

Would you like me to walk you through any of these steps in more detail? Or if audio is still silent after trying them, we can dig deeper!

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