Hi there! I understand the Disney D23 app isn't loading for you on your Android device. Let's work together to get this sorted out.

To start, could you tell me if the app gets stuck on a loading screen, crashes, or does it just not open at all? Also, have you tried any troubleshooting steps already, like restarting your device or reinstalling the app?

Meanwhile, here’s a simple step-by-step that often helps with loading issues:
1. Close the app completely — you can do this by opening your recent apps and swiping the Disney D23 app away to fully close it.
2. Check your internet connection — make sure you’re connected to Wi-Fi or have a strong mobile data signal.
3. Restart your Android device running version 10 to clear any temporary glitches.
4. Clear the app cache:
- Go to Settings > Apps > Disney D23 > Storage > Clear Cache.
5. If it still won’t load, try uninstalling the app and then reinstalling it from the Google Play Store.

If none of these steps work, the problem might be related to account specifics or a recent update affecting some users, especially with digital membership cards2 5. Checking your membership status by logging in at account.d23.com can also help verify there are no account-related issues10.

Let me know more details about what happens when you try to open the app, and also whether you’ve gone through these steps. Then we can take it further if needed!