Hi there! I understand you're having trouble logging into the XHouse IOT app and getting a "network exception unable to open my gate" error. Let’s try to narrow down the cause and get this sorted for you.

A couple of quick questions first:
1. Are you connected to your home Wi-Fi or another network when trying to log in?
2. Have you tried restarting your device or the XHouse IOT device (the gate controller)?
3. Is this the first time you’re facing this issue or has it happened before?

Once I have a bit more info, I can guide you through some targeted steps! Meanwhile, here are some initial steps we can try together:

### Step 1: Check Network Connection
- Make sure your phone is connected to a stable Wi-Fi or cellular network.
- Sometimes the IoT device requires being on the same local network as your phone to authenticate. If you're on mobile data, switch to your home Wi-Fi, or vice versa, and try again.

### Step 2: Power Cycle Your Devices
- Turn off your smartphone and the gate controller device for about 30 seconds and then power them back on. This helps clear any temporary network glitches.

### Step 3: Verify App Permissions
- On your Android 10 device, head to Settings > Apps > XHouse IOT app > Permissions.
- Ensure the app has permission to access the network and location (sometimes location is needed for local network discovery).

### Step 4: Update or Reinstall the App
- Make sure you have the latest version of the XHouse IOT app from the Play Store.
- If updated and still not working, try uninstalling and reinstalling the app to clear out possible corrupted cache or data.

### Step 5: Check Router and Firewall Settings
- If you have a home firewall or advanced router settings, verify that the IoT device is allowed to connect and communicate. Sometimes, firewalls block access to the gate controller when the app tries to login remotely1.

Try these and let me know what happens. If the problem persists, we can look deeper into any network restrictions or possible delays on the device’s server side.

Are you able to try these right now?

Cannot log in. Saying network exception unable to open my gate