Hi there! I understand you're running into a repetitive 404 error when trying to reset your password on APPatient for the first login, and you don’t have an initial password yet. Let’s get to the bottom of this.

First, to make sure I have the right picture, could you tell me a bit more?
- Are you clicking "Forgot Password" or a similar link on the APPatient login page?
- After submitting your email or username, do you immediately get the 404 error, or do you get an email with a reset link, and then clicking that link leads to 404?
- Have you tried accessing the reset link on a different browser or device?
- Also, are you connected via a work network or VPN, or just your home network?

Generally, a 404 error means the page you're trying to access doesn't exist on the server—often due to a wrong link or broken URL.

Here’s a step-by-step you can try:

1. Confirm Using the Official Password Reset Flow:
Start by going directly to the official APPatient login page (double-check the URL looks correct and is from the official domain). From there, use the "Forgot Password" link.

2. Clear Browser Cache and Cookies:
Sometimes old cache or cookies can cause strange errors. In your WebKit browser on Windows 10, go to settings and clear cached data and cookies, then restart the browser and try again.

3. Try a Different Browser or Device:
If the issue persists, try resetting your password from a different browser like Chrome or Edge, or use a different machine. This can rule out browser-specific issues.

4. Check the Email Link:
If you receive a password reset email, look carefully at the URL. Sometimes emails get malformed links. Try copying and pasting the link manually into the browser address bar rather than clicking it.

5. Check for Typing Errors:
If the URL in the reset link looks odd or incomplete, that could be the source. A missing part of the URL will cause a 404.

6. Contact Support if 404 Persists:
Since this is your first login, if all above fail, it is possible the reset password portal has a broken link for your account or the system hasn't provisioned your user fully yet. You should contact the APPatient support team directly at [email protected] for assistance. They can verify your account status and possibly trigger a manual password reset or fix the link issue on their server side.

For reference, some APPatient instructions suggest contacting their office if trouble receiving the password reset link occurs, especially on first login3 5.

Does that help so far? Let me know what you’ve tried or any details about when you see the 404 error exactly, and we can narrow it down further!

I've tried 3 different forgot pw links already. I've tried resetting on both cellular network and work network (non-VPN). I follow the forgot pw flow and get to the point where I type in and confirm my new pw, then I get the 404 error after submitting.

Thanks for the extra details! Since you get the 404 error right after submitting and confirming your new password—meaning the reset form submission triggers the missing page—that points toward a server-side issue with how the reset request is handled or redirected within APPatient’s system, not a client-side network or browser problem.

Here’s what I suggest next:

1. Double-check password requirements: Just to rule out a validation issue that might trigger a misfire, confirm that your new password meets all requirements (length, uppercase, digits, special chars). Sometimes if the backend rejects the new password but does not handle it correctly, it might respond with a 404 error.

2. Try from Incognito Mode: It is rare but extensions or cached scripts sometimes interfere. Open your WebKit browser in a private/incognito window and go through the reset flow again.

3. Check for System Outages: APPatient could have a temporary misconfiguration or server error. Although rare, these 404 errors during password reset can occur if routing or update patches are in progress.

4. Reach out to APPatient Support: Since you tried multiple links and networks, this problem likely needs remedial action on their end. Please email [email protected] explaining the exact step that causes the 404, the different networks and browsers you’ve tested, and that this is your first login without an initial password. Including a screenshot of the 404 error page may help them diagnose faster.

Based on similar issues reported for web apps with password reset 404 errors, backend routing or misconfigured password reset routes are the usual culprits, and only APPatient support can fix that promptly4 5.

If you like, I can help draft a concise email to support or guide you on gathering any logs/screenshots. How would you like to proceed?

They don't list any requirements on the page to change a pw so I'm not sure if I'm adhering to them or not.

Thanks for pointing that out. From the search results I found, the password requirements for APPatient often include:
- At least 8 characters in length
- At least one uppercase letter
- At least one number
- At least one special character or symbol (like !, @, #, $)

For example, one dermatology patient portal using APPatient specifies these rules clearly6 7.

Even if the reset page itself doesn't display these requirements, it's a common standard for secure passwords and may be enforced behind the scenes. If the password you’re trying to set doesn’t meet such criteria, it could cause the server to reject the submission and possibly trigger the 404 error if the app doesn't handle validation errors gracefully.

I suggest trying a password that follows all those conditions: something like Example1! or SecurePass9#.

Could you try setting a new password following those guidelines and see if the 404 error still happens after submission? If it does, I recommend you still contact APPatient support since it might be a backend issue related to your account setup or an app bug.

Let me know how that goes!

Changing my attempted pw got me through. Not sure if the server started acting right or not, but making my pw shorter helped.

Glad to hear changing your password got you through! It’s possible that the server was expecting a password matching certain rules, and by making it shorter but still meeting the criteria, the system accepted it without error. Sometimes these backend systems don’t handle unexpected input gracefully, which can cause the 404 page after reset submission.

From what I've seen, APPatient users occasionally face issues where the password reset succeeds but server-side routing or session handling hiccups cause strange errors or page not found (404) messages right after5. These can happen particularly on the first login or initial password setup.

It sounds like you ended up with a successful reset despite that glitch—if you can now log in normally, that’s great! If any further issues crop up, especially server-related errors, contacting APPatient support at [email protected] is still the best route.

Does everything seem stable now on your end? Are you able to log in and use the app without trouble?