Hello! I see that HERE WeGo Maps is crashing frequently when you use it with CarPlay on your iPhone. Let's work together to get this sorted out. First, could you tell me if the crash happens right when you connect to CarPlay, or when you start navigation, or at some other specific moment? Also, have you tried any fixes already, like restarting your phone or the app?

Meanwhile, one known cause of crashes with HERE WeGo and CarPlay is a feature called "vehicle Cluster Integration" inside the app. Disabling this feature in the app’s settings has helped others avoid crashes with CarPlay. Would you like me to guide you on how to do that?

Here’s a clear step-by-step sequence you might try:

1. Open the HERE WeGo app on your iPhone.
2. Go to the app’s Settings menu.
3. Look for an option named “vehicle Cluster Integration” or similar under CarPlay-related settings.
4. Turn that feature off.
5. Restart the HERE WeGo app, then connect to CarPlay and see if the app still crashes.

If that doesn’t help or if you don’t find this setting, we can try updating the app to the latest version, as bug fixes may have been released. Also, ensure your iOS version 26.4.2 is up to date.

Please let me know if you’ve tried disabling that feature or if you want more detailed guidance with this. We’ll make sure your HERE WeGo Runs smoothly on CarPlay.

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Crashes often with carplay

Hi again! Thanks for reaching out about HERE WeGo crashing frequently with CarPlay. Based on similar reports and some gathered information, a common fix is to disable the “vehicle Cluster Integration” feature inside the HERE WeGo app. This setting has been known to cause crashes when using CarPlay on iPhones.

Here’s how you can try that:

1. Open the HERE WeGo app on your iPhone.
2. Tap the menu (usually three horizontal lines or your profile icon) to access Settings.
3. Look for a setting named “vehicle Cluster Integration” or something similar related to CarPlay.
4. Turn that feature off.
5. Close and restart the app, then connect your iPhone to CarPlay and check if the app still crashes.

Since your iOS version is 26.4.2, also make sure your system and the HERE WeGo app are updated to their latest versions, as updates often include important bug fixes.

If disabling that feature doesn’t help, we can try other steps like restarting your phone with a “soft reset” (quickly pressing volume up, volume down, then holding power button until it restarts) or reinstalling the app.

Would you like me to guide you through these alternative steps if needed?

1

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