Hi! Thanks for reaching out about the issue with HERE WeGo Maps cutting out on your car's Android 12 radio. I'd like to understand a bit more so I can help you better.

When you say "cuts out," does the app close abruptly, freeze, or lose GPS/navigation signal? Also, is the app integrated via Android Auto, or are you using it directly on the car radio system? Have you recently updated the HERE WeGo app or your car's software before this started happening?

Meanwhile, here are some initial steps you can try to resolve common issues with HERE WeGo on Android car radios:

1. Update the App: Make sure you have the latest version of HERE WeGo installed from Google Play Store. Sometimes versions not installed via Play Store cause issues.

2. Reboot the System: Restart your car’s infotainment system and your phone.

3. Clear Cache/Data: On your phone, go to Settings > Apps > HERE WeGo > Storage, then clear cache and data (note this will reset app settings).

4. Check Android Auto: If using Android Auto, confirm the app is properly integrated and authorized. Sometimes disconnecting and reconnecting the USB cable helps.

5. Permissions: Verify the app has all necessary permissions (location, storage, etc.).

6. Offline Maps: If you have offline maps saved, try deleting and redownloading them.

If you’ve tried these or that doesn’t help, I can walk you through deeper troubleshooting or check for any ongoing related issues. Could you please confirm the exact behavior and if you use Android Auto or not? That will help me tailor the next steps!

Are you satisfied with this initial approach so far?

The app is installed on the car system ,I do not use Android Auto, everything the you write above i already tryout with no response.

Thanks for the extra info! Since HERE WeGo Maps is installed directly on your car’s Android 12 radio system (not using Android Auto), and the usual steps (reboot, clear cache, app updates) haven’t fixed the problem, let’s try some targeted troubleshooting based on that setup.

Here's what I recommend next:

1. GPS Signal Check: Some car radios can have issues with the built-in GPS receiver or how the app accesses GPS data. Since you mentioned it worked well before, check if other navigation or GPS apps on your car system get a proper GPS fix. If not, the problem might be hardware or system-related.

2. App Update Constraints: If your car radio came with HERE WeGo pre-installed, sometimes the pre-installed app version can’t be updated fully or might be incompatible with Android 12 updates. Check if you can uninstall updates, then reinstall the latest version from Google Play Store, if allowed by the system.

3. Permissions Re-check: Even if you cleared data, double-check the HERE WeGo app permissions specifically for location access and background operation on the car's system Settings. Android 12 tightened some background location permissions, and the app losing permissions could cause this cutting out behavior.

4. Background App Optimizations: Go to your car system’s Settings > Apps > HERE WeGo > Battery (or similar), and disable battery or background optimizations for HERE WeGo. Android might be stopping the app when running in the background or during navigation.

5. Reinstall the App: If possible, uninstall HERE WeGo from your car radio system and then reinstall it freshly from the Google Play Store within the car system environment. This often resolves corrupted installs or app conflicts.

6. Check Storage Space: Low storage on your car system can cause apps to malfunction. Verify that your car radio system has enough free space for the app to run correctly and store temporary data.

If these steps don't resolve the issue, it might be a firmware or compatibility problem with your car radio system’s specific build of Android 12. In that case, checking for system firmware updates from your car manufacturer might help. Also, contacting your car manufacturer’s support or HERE WeGo support via [email protected] with details about your car radio model and software version could lead to more tailored help.

Would you be able to try these and let me know which ones work or if you see any errors during the process? That way, we can narrow down the cause together.

Are you satisfied with this plan so far?

Thank you very much I will do that.

I'm happy to tell you about the features of the HERE WeGo Maps & Navigation app! HERE WeGo offers quite a few handy tools to help you travel smoothly, whether you’re walking, biking, or driving. Here are some key features:

- Bike and car-sharing routes to easily find shared transportation options.
- Walking directions for pedestrian-friendly routes.
- Offline navigation, so you can download maps and get turn-by-turn directions without needing a data connection.
- Parking spot locations to help you find places to park your vehicle.
- Live traffic visualization and rerouting in some regions to avoid congestion.
- International voice guidance for clear instructions while driving or walking.
- Road sign and danger zone alerts on compatible vehicular head units.
- A refreshed design with clearer route guidance and intuitive interface.

These features make HERE WeGo a versatile, user-friendly app whether you’re navigating familiar streets or exploring new cities. If you want to learn more, you can check out the official HERE WeGo product page here: HERE WeGo | Maps & Navigation or the Google Play store description here: HERE WeGo on Google Play

Is there a particular feature you want to know more about or that interests you most? I'm happy to help!