Hi there! I understand that you're having an issue with your Pontem balance disappearing. Let’s see if we can get this sorted out together.

First, can you provide me with a bit more information? For example:
- Were there any recent updates to the Pontem wallet?
- Have you recently made any transactions that might affect the balance?
- Have you attempted to refresh or logout and login again in the wallet?

This information can help me identify the issue better and guide you through the troubleshooting steps!

My balance of Props is staked. My Pontem wallet shows no balance. It was there when I looked today. I went back to look againand its gone.

Thank you for providing more details about the issue with your staked Props balance. It sounds like this could potentially be related to a known display issue. Let's go through a few steps to help resolve this.

1. Check for Account Switch: Sometimes, balances can display incorrectly if you are logged into the wrong account. Please check if you are using the correct wallet account by switching between any accounts you may have in the Pontem wallet.

2. Refresh the Wallet: If you've already logged in with the correct account, try refreshing your browser or the application. This can help reload the latest data regarding your balance.

3. Clear Cache: Sometimes, browser cache can cause issues with displaying balances. You can clear your browsing data. Here’s how you can do it:
- Open your WebKit browser.
- Go to the menu and select "Settings."
- Find "Privacy and security" and look for "Clear browsing data."
- Select "Cached images and files," and then click "Clear data."

4. Check for Updates: Ensure that your Pontem wallet is updated to the latest version. There might be bug fixes in recent updates that could resolve your issue.

5. External Resources and Discussions: Engineering teams have acknowledged some infrastructure issues affecting balance displays across wallets, especially after recent updates. You can read more about this matter here if you’d like.

If these steps do not restore your balance, it may be necessary to contact higher-level support at Pontem for further assistance. You can reach out to them at [email protected].

Please let me know how these work out for you, or if you have any more questions! Are you satisfied with the solution I provided?