[GlassesOn] PD stuck on the screen that says "Before you start you will need". "setting up" bar stuck at 60%.

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Alister Perrott
10 months ago In GlassesOn
PD stuck on the screen that says "Before you start you will need". "setting up" bar stuck at 60%.

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Emily Roberts

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10 months ago

Hi there! I understand that your GlassesOn app setup is getting stuck at 60% on the screen that says "Before you start you will need," and the progress bar is stuck on "setting up." Let’s see if we can get you past this.

To help you better, can I ask a couple of questions first?
1. Are you running this setup on a Linux device?
2. Have you checked your internet connection to make sure it’s stable during the setup?
3. Did you restart the device or the app and try again?
4. Are there any error messages or unusual behavior besides the bar being stuck?

In the meantime, here’s a step-by-step approach you can try to resolve this:

1. Ensure Stable Internet Connection:
The setup likely requires downloading configuration data or verifying your device online. If your connection is weak or temporarily disconnected, it may cause the setup to freeze.

2. Restart the App and Device:
Close the GlassesOn app completely, reboot your Linux device, and start the setup fresh.

3. Check Permissions:
Since you are on Linux, make sure the app has the appropriate permissions to access the camera and other hardware, as it might need to measure your IPD (interpupillary distance) or other settings during setup.

4. Run the Setup in a Clean State:
If possible, uninstall the GlassesOn app completely and reinstall the latest version to ensure no corrupted files are causing the hang.

5. Review Logs (if accessible):
Sometimes the app may generate logs or terminal output you can check for errors during setup. This can give clues if there’s a hardware access or network timeout problem.

If after these steps it’s still stuck, there might be a known bug or compatibility issue with your OS or version. At that point, contacting the GlassesOn support team via [email protected] could get you further assistance with logs and device details you provide.

Does this make sense so far? Let me know which steps you have tried or would like help with, and we can dive deeper if needed! Are you satisfied with this initial guidance?

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