[Epic Rover] Rover and Haiku mobile apps fail with Login Failure. A TLS error caused the secure connection to fail

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Craig Resnick
6 months ago In Epic Rover
Rover and Haiku mobile apps fail with Login Failure. A TLS error caused the secure connection to fail

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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6 months ago

Hi there! I see you're having trouble logging into the Epic Rover and Haiku apps due to a TLS error causing a secure connection failure. Let's work through this together to get you back up and running.

To start, can you tell me if this issue happens on multiple devices or just one? Also, are you connected via Wi-Fi or cellular data when this error occurs? Knowing these details helps target where the problem might be.

Meanwhile, here are some common steps to resolve TLS (Transport Layer Security) errors with these apps:

1. Check Date and Time Settings: Ensure your device’s date and time are correct and set to update automatically. Incorrect date/time can cause TLS handshake failures.

2. Reset Network Connection: Sometimes network glitches cause secure connection failures.
- Toggle Airplane Mode on and off.
- Alternatively, disconnect and reconnect to your Wi-Fi or switch between Wi-Fi and cellular.

3. Clear App Cache and Data (if possible): On Windows with WebKit browser for Epic Rover, try clearing the browser cache or stored site data, then restart the app.

4. Verify Your Network Security Settings:
- Make sure your network (or firewall) allows secure HTTPS connections.
- Check if any security software or VPN is interfering with the app’s connection.

5. Ensure Unique Token Attributes: As per SecureAuth guidance, sometimes login failures with token authorization happen if token attributes are not unique or are shared with other profile fields. If you have admin access, check with your IT team that authentication tokens are correctly configured1.

If these basics don’t clear it up, we can check deeper:
- Is your Epic environment correctly configured in the app? ("No Environments Configured" errors can relate)
- Check if there are any recent network policy changes or updates on the server side affecting TLS.
- Confirm that your app version is up to date.

Let me know what you’ve already tried or if any of these steps helped! From there, we can dive into detailed troubleshooting.

Are you connecting on a corporate network with special proxies or VPNs, by chance? That information can be crucial for TLS errors.

Looking forward to your update!

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