[Differences Online—Find Games] Won't credit stars

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Diane Andrews
Won't credit stars

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble with Differences Online not crediting stars. Can you share a bit more about what's happening? For example, are you unable to see your stars credited after completing certain activities, or is it that they aren't updating at all? Any additional details will help me guide you better towards a solution!

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Diane Andrews
1 year ago

Gets to 39 and then goes back to 37. Can't move on

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for the additional details! It sounds like you're stuck at 39 star credits, and they keep reverting to 37. This could be a few things. Let’s troubleshoot this step-by-step:

1. Clear Cache: Sometimes, cached data can prevent updates from showing correctly. Here’s how to clear the cache on your Kindle with Android:
- Go to Settings.
- Tap on Apps or Application Manager.
- Find and select Differences Online.
- Tap on Storage.
- Select Clear Cache.

2. Check for Updates: Ensure both the Kindle and the Differences Online app are updated. To check for updates, go to:
- Settings > About Device > System Updates for your Kindle.
- Open the Google Play Store, search for Differences Online, and see if there's an update available.

3. Restart the Device: Restarting can sometimes resolve unexpected issues. Simply hold down the power button and select Restart.

4. Internet Connection: Issues with connectivity can also impact updates. Make sure you have a stable internet connection. Test by trying to browse other sites or apps.

5. Log Out and Back In: Sometimes, signing out and then signing back into the app can refresh your account settings and might fix the star credit issue.

6. Contact Support: If you’ve tried the above options and the issue persists, it might be beneficial to reach out to Differences Online support directly at [email protected] or [email protected] for more personalized assistance.

Let me know how it goes after trying these steps! Are you satisfied with the solution I provided, or do you need any more assistance?

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