Hi there! I understand you're having trouble accessing your Healthi account, even though you haven’t signed up. That can certainly be perplexing! Let's work through this together.

First, can you confirm the email address you're using to try and reset the password? If there's a typo or if it's linked to a different account, that might be preventing you from getting the reset email.

Additionally, please check your spam or junk email folders. Sometimes password reset emails can accidentally get filtered there.

In the meantime, let's ensure you're using the correct process to request the password reset. You can visit this link to enter your email address again and request a password reset.

If you've tried that and still haven't received an email, it might be beneficial to reach out directly to Healthi support at [email protected] for further assistance. They can help you determine if there might be an issue with your account or the email address.

Are you satisfied with the solution I provided? If you need further assistance, let me know!