Hi there! Thanks for reaching out. It sounds like you're able to log in to Chico's app successfully with your email and password, but when you try to proceed to the payment page, nothing happens. I’d love to help you get this sorted.

To better assist, can I ask:
- Are you trying to make a purchase from the Chico's app or website on your Android device?
- Does the app or website show any error message when you attempt to reach the payment page?
- Have you tried refreshing the page, closing and reopening the app, or restarting your device?

Meanwhile, here are some steps you can try that often resolve this kind of issue on Android devices:

1. Clear Cache and Data of the App or Browser:
- If you’re using the Chico’s app, go to your device’s Settings > Apps > Chico’s > Storage > Clear Cache (and if needed, Clear Data).
- If you’re using a browser, go to your browser’s settings and clear cache and cookies.

2. Update the App or Browser:
Ensure the Chico’s app or your browser is up to date in the Google Play Store.

3. Check Internet Connection:
Make sure you have a stable internet connection, switching between Wi-Fi and mobile data to test.

4. Try a Different Browser or Device:
If you’re on the WebKit browser on Android 10, trying Chrome or Firefox might help isolate the issue.

5. Review Account Profile:
Sometimes issues can arise if your account profile has incomplete or outdated info. Log in and check "My Account" > "Account Profile" to update any necessary details and save the changes 1.

If you’ve already tried these or the problem continues, please let me know. I’m here to guide you through more advanced troubleshooting or help escalate this to Chico’s technical team.

Are you able to try these steps for now?