Hi there! I'm sorry to hear that you're having trouble with the Owll app crashing and the issues with your files. Let's work together to troubleshoot this.

Could you please let me know if the crashes happen on startup or at specific moments while using the app? Additionally, are you currently using the latest version of the app?

In the meantime, here are some steps we can try to resolve the issue:

1. Clear the App Cache and Data:
- Go to your device’s Settings.
- Find Apps (or Apps & notifications).
- Locate the Owll app and tap on it.
- Tap on Storage, then choose Clear Cache. If that doesn’t work, you can also select Clear Data, but please note that this may remove any saved preferences within the app.

2. Free Up Storage Space:
- Ensure that you have enough storage space on your device. A lack of space can cause apps to crash. Check your storage in Settings > Storage. If it’s low, consider deleting unnecessary files or apps.

3. Update Your App:
- Check if there’s an update available for the Owll app in your app store and install it.

4. Restart Your Device:
- Sometimes, simply restarting your device can solve unexpected app problems.

If you continue to have issues after trying these steps, let me know, and we can explore more advanced troubleshooting options!

at startup

Thank you for the details! Since the Owll app is crashing right at startup, let's go through a couple of specific troubleshooting steps that may help resolve this.

### Step-by-Step Instructions:

1. Update Graphics Drivers:
- Sometimes, outdated graphics drivers can cause applications to crash. To check for updates, right-click on the Start button and select Device Manager.
- Expand the Display adapters section, right-click on your graphics card, and choose Update driver. Select the option to search automatically for updated driver software.

2. Run the App in Compatibility Mode:
- Right-click on the Owll app icon or its shortcut.
- Select Properties and go to the Compatibility tab.
- Check the box for Run this program in compatibility mode for: and choose Windows 8 or Windows 7 from the drop-down menu.
- Click OK and then try launching the app again.

3. Check for Windows Updates:
- Sometimes the system needs updates to run certain applications smoothly. Click on the Start button, go to Settings > Update & Security, and click Check for updates. Install any available updates and restart your computer.

4. Boot in Safe Mode:
- To access Safe Mode, hold the SHIFT key while clicking Restart in the Power menu (you can access this by right-clicking on the Start button).
- Once in the Advanced Startup menu, select Troubleshoot, then Advanced options, and finally Startup Settings. Click Restart, and you'll see options to start in Safe Mode.
- In Safe Mode, try launching the Owll app and see if it still crashes. If it doesn't, the issue may be related to a conflict with other software or drivers.

5. Reinstall the App Again:
- If reinstalling it once didn't solve the problem, ensure to completely uninstall the app first. Then, remove any leftover files. Search for "Owll" on your computer and remove any residual folders, particularly in Program Files or AppData. After that, download the app again.

If none of these steps resolve the issue, let me know, and we can look into contacting support for more targeted assistance! Are you satisfied with the solutions I provided?