Hi there! I’m Benjamin Carter. I see you mentioned that Sydney Health is not working. To get us started, could you tell me a bit more about what exactly isn’t working? For example, are you having trouble logging in, syncing data, seeing your benefits or claims, or something else? Also, let me know what device or platform you're using if you can.

This will help me guide you through the best steps to fix the issue.

checking to see rewards and claim rewards

Thanks for letting me know you’re trying to check and claim rewards on Sydney Health. Let’s walk through the steps to access your rewards on your Windows device using the Sydney Health app or website:

1. Open the Sydney Health app or visit the Sydney Health website on your browser.
2. Log in with your credentials if you haven’t already.
3. From the main screen, select the Menu option.
4. Tap or click on Access Care, then go to My Health Dashboard.
5. Look for My Rewards and select it — this will show you the rewards you’ve earned and how much you have available.
6. To claim your rewards, from the same area, you should be able to find options to redeem them or get gift cards based on your progress.

If you haven’t set up your Sydney Health account yet, you’ll need to register first with your Anthem or plan details.

Have you been able to log in successfully so far? If there’s an error or something not working right, please share that with me and we can troubleshoot further.

Here’s a helpful official guide summarizing these steps: Smart Rewards Incentive Gift Card Redemption Process

getting error message in rewards stating sorry. looks like something isn't working

Thanks for sharing the error message about the rewards tab saying, "Sorry, looks like something isn't working." This kind of message usually indicates a temporary glitch or connectivity issue with the Sydney Health app's rewards service.

To help you get past this, let’s try the following steps one by one:

1. Restart the Sydney Health app or refresh the website page: Sometimes, simply closing the app completely and reopening it or refreshing your browser page can clear up temporary issues.

2. Check your internet connection: Make sure your Windows device has a stable internet connection. Try switching between Wi-Fi and a wired connection if possible.

3. Clear app cache or browser cache: Since you are using WebKit on Windows, clearing the browser cache can resolve corrupted data causing the error.
- For clearing cache in most browsers on Windows: Press Ctrl + Shift + Delete, select "Cached images and files," and clear the data.

4. Update the Sydney Health app or your browser: If you’re on the app, check for updates in the Microsoft Store or wherever you downloaded it. If using a browser, update it to the latest available version.

5. Try accessing rewards from a different device or browser: This helps narrow down if the issue is device-specific.

6. Log out and log back in: Signing out of Sydney Health and signing back in can refresh your session and potentially fix the error.

If after these steps the issue persists, it may be a known bug or temporary server problem. I found some users have reported this glitch recently without clear answers, indicating it might be on the app’s side1.

Should that happen, please let me know, and I can help you reach out to Sydney Health support or share alternative ways to claim your rewards.

Are you comfortable trying these steps now, or would you like me to guide you through any of them?