Hi there! I understand you're having trouble logging into your Voya Retire account, and the message says that your username and password combination is not found. Let's work through this together!

First, can you confirm if you're entering the username and password that you created during the registration process? Sometimes, we can mistakenly use a different username or password.

Here are steps to help resolve the issue:

1. Check Username: Ensure that you're using the correct User ID that you created when you signed up. You can also try logging in with your email if you registered that way.

2. Password Entry: Make sure that you’re entering your password exactly as it was set. It's a good idea to check for any accidental spaces or case sensitivity.

3. Browser Issues: Sometimes, having too many browser windows open can cause login problems. Try closing any extra windows and then open just one window to log in again.

4. Forgot Password: If you're still having trouble, you can reset your password by clicking "Forgot your password?" on the login page and following the instructions. This will guide you to set a new password.

5. Account Lock: If you’ve attempted to log in unsuccessfully multiple times, your account may be locked. In this case, you'll want to call the Voya Financial Application Support Team at (888) 792-8476 to unlock your account.

6. Check Access Problems: For more detailed guidance, you can check the help resources on access problems here: Access Problems.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided so far?