Hi there! It sounds like you’re trying to enter your credit card security code (the CVV) in the Tropical Smoothie Cafe app, but instead it’s asking for your password and not accepting it. Could you help me clarify a bit—are you trying to add or update your credit card info, or are you perhaps logging into your account and it’s not accepting your password?

Sometimes the app may ask for your account password as verification before processing payment info. If your password isn’t accepted, it could mean the password you entered is incorrect or there may be a glitch.

Here’s a step-by-step approach to get this sorted out:

1. Double-check that your password is entered correctly. Make sure Caps Lock is off and there are no extra spaces or typos.

2. If you’re unsure of your password or it’s not working, try resetting it within the app by using the “Forgot Password” option. You should receive an email with reset instructions.

3. If you don’t get the reset email, check your spam or junk folder. If it’s still missing, the app support recommends contacting the Guest Contact Center via the app or online at tropicalsmoothiecafe.com/contact for assistance with account recovery1.

4. If the password works but the app still won’t accept the credit card security code, try closing the app fully, restarting your Mac, and then reopening the app to attempt again.

5. If none of these work, it may be helpful to uninstall and then reinstall the Tropical Smoothie Cafe app on your Mac (if possible) or use a mobile device if you have one handy. Sometimes app data gets corrupted and reinstalling clears it up.

Could you let me know which step you are at and if you’ve tried any of these so far? That way I can offer more specific help!