[Vity] Keeps saying photo not suitable

J
James Bligh
8 months ago In Vity
Keeps saying photo not suitable

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hello! I see you're encountering a "photo not suitable" error in the Vity app on your iPhone. Let's figure this out together. To help me better understand, could you tell me a bit more? For example, when exactly does this error appear—when you try to upload a photo, or while using a particular feature? Also, what kind of photo are you trying to use (format, size, content)?

Meanwhile, here are some general steps that often resolve issues like this with the Vity or Vphoto app on iOS:

1. Check the Photo Format and Size: Make sure the photo is in a standard format like JPEG or PNG. Sometimes, very large or unusual file formats may not be supported.

2. Restart the App and Device: Close the Vity app completely (swipe it away from the app switcher) and restart your iPhone. This clears any temporary glitches.

3. App Permissions: Ensure Vity has permission to access your photos. On your iPhone:
- Go to Settings > Privacy & Security > Photos
- Find Vity in the list and make sure it is allowed to access All Photos or at least the photos you intend to use.

4. Update the App: Double-check the App Store to confirm you have the latest version of Vity installed. Updates often fix bugs related to media handling.

5. Try a Different Photo: Sometimes a specific image file can be corrupted or incompatible. Test with another photo to see if the problem persists.

6. Clear App Cache and Data: iOS doesn't give direct cache clearing, but reinstalling the app can help:
- Delete the Vity app
- Restart your phone
- Reinstall the app

If you have already tried some of these, please let me know which ones, and we can explore deeper settings or potential account-related issues.

Looking forward to your update! Are you able to provide any more details on the problem?

J
James Bligh
8 months ago

Cannot upload photos it just says photo not suitable

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Thanks for clarifying that the error "photo not suitable" appears specifically when uploading photos in the Vity app on your iPhone.

The error generally means the app is rejecting the photo file for some reason. Since the search didn’t return specific technical causes related to Vity’s app photo uploads, let’s try the following focused troubleshooting steps for your iOS device and the app:

1. Photo Content Restrictions: Sometimes the app flags photos based on content (for example, inappropriate or unsupported content). Can you try uploading a simple, standard photo — like a landscape or a selfie — to see if it gives the same error?

2. Check Photo Format and Resolution: Ensure your photo is in JPEG or PNG format (standard iPhone pictures usually are). Also, very high-resolution images might cause issues; try resizing the photo smaller or taking a new photo with your camera app at a standard resolution, then upload.

3. Photo Permissions Revisit: Double-check Vity’s permission again to access all your photos fully. Partial or limited permissions can block certain images from uploading.

4. Try Upload From Another Source: If you’re uploading from an album other than Camera Roll or from an external app (like Files or cloud storage), try moving the photo directly to your iPhone Camera Roll, then upload again.

5. Reinstall Vity App: Remove and reinstall the app on your iPhone to rule out app corruption affecting uploads.

6. Update iOS: Make sure your iOS 16.6.1 is up to date, though it sounds current. Occasionally, minor patches improve app compatibility.

If after these you still see “photo not suitable,” it’s possible the app has internal filters or restrictions we cannot override. If so, contacting Vity’s official support or checking if the app recently updated its photo policies might help.

Would you want me to walk you through any of these steps in detail or check if there are any recent updates or known issues from Vity’s side?

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