Hi there! It sounds like you're encountering an issue with the IVE XW FIT app stating that the network is unavailable, even though your device is connected to the network. Let’s work through this together!

1. Check Your Internet Connection: Although you mentioned that the network is connected, let’s ensure that you have internet access. Try opening a web browser on your device and visiting a website to confirm that the internet is working.

2. Restart the App: Sometimes, simply closing the app completely and reopening it can resolve connectivity issues. Make sure to swipe it away from your recent apps so it restarts fresh.

3. Check Network Permissions: Ensure that the app has the necessary permissions to access the network. You can do this by going to your device's settings:
- Open Settings > Apps > IVE XW FIT > Permissions.
- Make sure that 'Internet' or 'Network' permissions are enabled.

4. Reset Network Settings: If the above steps don’t work, you might want to reset your network settings:
- Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth. Note that this will remove saved Wi-Fi networks, so you’ll need to reconnect.

5. Reinstall the App: If the problem persists, you might want to uninstall and then reinstall the IVE XW FIT app. This can often resolve any issues caused by an incomplete installation or updates.

6. Check for App Updates: Make sure the app is up-to-date. Go to the Google Play Store, search for IVE XW FIT, and see if there’s an update available.

If you try these steps and the issue remains, please let me know, and we can look deeper into potential network configurations or other solutions. Are you satisfied with the solution I provided?

I download the app but it is not working saying that network unavailable but my network is connected

Thank you for your patience! Since you're still encountering the "network unavailable" message in the IVE XW FIT app despite being connected, let's explore a few more troubleshooting steps that might help resolve this.

1. Toggle Airplane Mode: Sometimes, toggling the Airplane mode can reset the network connection. Go to your Quick Settings and turn on Airplane Mode for about 10 seconds, then turn it off.

2. Check App Data Usage: Ensure the app is not restricted from using data. You can check this by going to Settings > Apps > IVE XW FIT > Mobile Data & Wi-Fi, and make sure both are enabled.

3. Clear Cache for the App: Clearing the app's cache can help resolve issues related to temporary data. Here's how:
- Go to Settings > Apps > IVE XW FIT > Storage > Clear Cache.

4. Ensure No VPN is Active: If you are using a VPN, it may interfere with the app's connectivity. Try disabling the VPN and see if it resolves the issue.

5. Reboot Your Device: A simple reboot can sometimes fix network-related issues. Just hold down the power button and select "Restart."

6. Verify Server Status: There might be a temporary issue with the IVE servers. You can check online forums or the app’s official website for any announcements regarding downtime. For example, users have reported similar issues, suggesting that the app might not be recognizing the active internet connection on occasion 1 2.

If these steps don’t resolve the problem, please let me know, and we can look into more advanced solutions or consider contacting our support team for additional assistance. Are you satisfied with the solution I provided?