Hi there! I’m Grace Wilson from PenFed, and I understand your Face ID isn’t working with the PenFed app on your iPhone running iOS 18.5. Let’s work together to get this sorted out. To start, could you share if the Face ID was working before and suddenly stopped, or if it never worked when trying to log into the PenFed app?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Face ID settings in the app:
Open the PenFed app, go to the “More” tab or menu, then navigate to “Settings & Profile.” Look for Face ID or biometric settings and ensure Face ID is toggled on.

2. Confirm Face ID enabled on your iPhone:
Go to your iPhone's Settings > Face ID & Passcode. Check that Face ID is set up and enabled for “iPhone Unlock” and “Apps” if available.

3. Force close and reopen the app:
Swipe up from the bottom and pause to open the app switcher, find the PenFed app, swipe it off the screen to close, then reopen it and try Face ID again.

4. Restart your iPhone:
A simple restart can often clear temporary glitches.

5. Reinstall the PenFed app:
Uninstall the app, then download it again from the App Store. This can fix bugs affecting Face ID recognition within the app.

6. Check for iOS and app updates:
Ensure your iPhone’s iOS version and PenFed app are both up-to-date.

If you have already tried any of these steps, please let me know which ones, so I can suggest more targeted solutions for you.

Are you comfortable trying these? Or would you like me to guide you through any of them?