Hi there! I understand you're having trouble setting up a passkey on the PenFed app. I'd be happy to help you with that.

To get us started, could you tell me a bit more about what happens when you try to set up the passkey? For example:
- Are you receiving any error messages?
- At which step in the setup process do you encounter the issue?
- What device and browser (if applicable) are you using on your Linux system?
- Have you tried any troubleshooting steps already?

Knowing these details will help me give you the best guidance. In the meantime, here's a general approach to setting up a passkey on PenFed:

1. Log in to your PenFed account via the app or website.
2. Navigate to Security Settings or Multi-Factor Authentication (MFA) options.
3. Look for the option to add or set up a passkey.
4. Follow the prompts to create and register your passkey, which may involve authenticating with your device's biometric system or security features.
5. Once set up, log out and log back in to verify the passkey works as expected.

Sometimes, issues can arise if the device or browser isn't fully compatible with passkey technology, or if there are network or cache issues.

Let me know what you’ve experienced exactly, and we’ll troubleshoot from there!

I had fingerprint access with the mobile app, but for some reason that option went away. Now when I try to set up a passkey on my Android phone, the process never completes. It gets to a screen and just hangs when I try to set up the passkey.

Thanks for those details! It sounds like the passkey setup on your Android is hanging during the process after you previously had fingerprint access working. Let’s try a few focused steps to get this sorted out:

1. Restart Your Device
Sometimes Android devices can have temporary glitches with biometric data that a restart can clear up. Try powering off your phone completely and then turning it back on.

2. Check Biometric Enrollment
Go to your Android Settings > Security > Fingerprint (or Biometrics), and verify that your fingerprint(s) are still registered correctly. If the fingerprint data got erased or corrupted, the Passkey setup may hang because it can’t verify biometrics properly.

3. Clear Cache and Data for PenFed App
Sometimes cached data can cause the app to hang in certain steps:
- Go to Settings > Apps > PenFed
- Tap Storage & Cache
- Clear Cache and then Clear Data (note this may log you out, so have your login handy)
- Restart the app and try setting up the passkey again.

4. Update Your PenFed App and Android OS
Make sure your PenFed app is updated to the latest version from the Google Play Store. Also, check for any pending Android system updates. Biometric frameworks on Android get improvement patches regularly that can fix issues like passkey setup failing.

5. Ensure Network Stability
A weak or unstable internet connection can cause processes that rely on server authentication (like passkey setup) to hang. Try switching between Wi-Fi and mobile data to rule out network disruptions.

6. Try Passkey Setup Using Another Browser or Device Temporarily
Although you want it on Android, testing the passkey setup on a desktop browser or another trusted device might help isolate if this issue is device-specific.

If these steps don’t resolve the hanging during passkey creation, the issue might be deeper in app or device biometric integration. In that case, I can escalate this to our PenFed Mobile Support team to review your account and device logs in a secure way.

Let me know how these steps go so far! I’m here to help you through it.

Are you satisfied with this approach, or should we dig deeper if needed?