Hi there! I understand you're having trouble signing on to Trustco Bank using Google Chrome. Let's get this sorted out together.

Could you tell me a bit more about what’s happening? For example:
- Are you getting an error message when you try to log in?
- Does the page fail to load, or does it just not accept your login info?
- Have you been able to log in successfully with Chrome before, or is this your first time?
- Have you tried logging in using a different browser or device?

This info will help me guide you better. In the meantime, there are common fixes we can try related to browser issues with Trustco’s online banking:

1. Clear Cache and Cookies in Chrome: Stored data can sometimes interfere with login pages.
- Press Ctrl + Shift + Del on your keyboard.
- Select “Cached images and files” and “Cookies and other site data.”
- Click “Clear data.”
- Restart Chrome and try logging in again.

2. Check Browser Compatibility: Occasionally, websites may restrict access if the browser is outdated or unsupported. Please make sure your Chrome version is up to date:
- Click the three dots in the top-right corner > Help > About Google Chrome.
- Chrome will automatically check for updates and install them if available.
- Restart your browser after updating.

3. Disable Extensions: Sometimes browser extensions can block or interfere with site loading, especially security or ad-blocker extensions. Try disabling them temporarily to see if that helps.

4. Check for Account Lockout: If you or someone else entered the login ID or password incorrectly three times, your online banking access might be blocked. In that case, you would need to call Trustco’s support at 1-800-670-4110 to get it unlocked1.

If you've already tried these steps, let me know which ones, and we can look deeper or try some advanced troubleshooting.

Are you able to share any error messages or screenshots? That would also help narrow down the issue.