Hi there! It sounds like you're having trouble logging into the app after entering your name and email. I understand that can be annoying. The "purple point" you mentioned could be related to the app trying to load but perhaps getting stuck.

Let's go through a few steps to see if we can resolve this issue together:

1. Restart the App: Close the app completely and then reopen it. Sometimes, a simple restart can help clear any temporary glitches.

2. Check for Updates: Go to the App Store and check if there’s an update available for the app. Outdated versions may have bugs that are fixed in newer updates.

3. Reinstall the App: If the issue persists, try uninstalling and then reinstalling the app. This can clear cached data that may be causing the problem.
- To uninstall, simply press and hold the app icon until it shakes, then tap the "X" to delete it. After that, go to the App Store and download it again.

4. Check Internet Connection: Make sure your internet connection is stable. You might try switching between Wi-Fi and cellular data to see if that helps.

5. Clear App Cache (if applicable): In iOS, you can’t specifically clear cache for an app but reinstalling as mentioned above does similar work.

If you've tried some of these steps already, please let me know which ones you have done, and we can explore further options. If it still doesn't work, we might need to check if there’s any known outages or contact support for more in-depth help.

I’m here to help!

I tried all these methods but it didn’t help

Thanks for your patience while we troubleshoot this! Since you’ve already tried the typical steps without any luck, let’s look into some other potential causes and solutions.

1. Check for Server Issues: Sometimes apps experience downtime due to server issues. You can check the Moonai Support page for any updates on known outages.

2. Check Device Compatibility: Ensure your iPhone is fully compatible with the app. Sometimes compatibility issues can prevent proper functionality.

3. Contact Support: If the app is still not allowing you to log in, I recommend reaching out directly to Moonai’s support team for further assistance. You can contact them at [email protected]. Include details about the issue, steps you’ve already taken, and any error messages you might have seen.

Let me know if you need further assistance or if there's anything else on your mind. I'm here to help!