Hi there! I’m really sorry to hear you’re having trouble signing into MyHealthONE. Let’s work together to get this sorted out.

First, could you please share a bit more about the situation? Are you seeing any specific error messages when you try to log in, or is it just not accepting your credentials? Also, have you recently changed your password or username?

Once I have a little more context, I can provide you with the best steps to troubleshoot the issue!

I enter my user # and password and the little flasher just keeps spinning

Thanks for the extra information! The spinning wheel usually indicates that the system is trying to process your login, but something is causing it to hang. Let’s go through a few steps to troubleshoot this.

1. Clear Your Browser Cache: Sometimes, accumulated data can cause issues. You can clear your cache by going to your browser settings, finding the privacy or history section, and selecting “Clear browsing data.” Make sure to select "Cached images and files."

2. Try a Different Browser: If clearing the cache doesn't help, try accessing MyHealthONE using a different browser, such as Google Chrome or Firefox, to see if the issue persists.

3. Disable Extensions: Certain browser extensions can interfere with website performance. Try disabling your extensions temporarily to see if that resolves the issue.

4. Check Internet Connection: Ensure that your internet connection is stable. You can try restarting your modem or router to refresh your connection.

5. Account Verification: Make sure your account is not locked or requires additional verification. A verification email may have been sent that you need to respond to.

If you’ve tried all these steps and the problem still exists, it may be best to contact MyHealthONE support directly at (855) 422-6625, as they can help address any system-level issues or account-specific concerns. You can find more details on their official page here.

Let me know if any of these steps help, or if you have more questions!