[MyHealthONE] The account I have is for my deceased father but I want to use same email to set up account for me

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Larry Stock
3 months ago In MyHealthONE
The account I have is for my deceased father but I want to use same email to set up account for me

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Frank Taylor

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3 months ago

Hello! I understand you want to use the same email address currently linked to your deceased father's MyHealthONE account to set up your own account. I'd like to make sure I fully understand: Are you looking to transfer that existing account to yourself, or would you prefer to create a brand new account for you using that email address?

Generally, for privacy and security reasons, accounts tied to a deceased patient are handled carefully, and changing the email on that account might require verification and certain documentation. Meanwhile, using the same email for a new account may require the original account to be closed or deactivated.

Here's what we can do:

1. Contact MyHealthONE Support: They typically require proof of death and your authorization to make changes related to a deceased person's account. The support team can guide you on whether the existing account can be repurposed or must be closed.

2. Provide Necessary Documentation: Be ready with documents such as a death certificate and proof of your identity or authorization to manage your father's medical records.

3. Set Up a New Account: If the existing account cannot be changed, after confirmation and closure/deactivation of the old account, you should be able to use that email to register a new account for yourself.

Since this process is sensitive and may involve health records privacy laws, I recommend reaching out directly to MyHealthONE support via their official email [email protected] or through their website’s contact options.

Would you like me to help guide you through contacting support or provide steps to create a new account safely? Also, have you already tried contacting support or attempted any changes on the current account? Knowing this can help me assist you better.

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