[Fishbox] I want to cancel my subscription and I want you to quit taking $25 out of my checking account

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Kenneth Roop
6 months ago In Fishbox
I want to cancel my subscription and I want you to quit taking $25 out of my checking account

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Charlotte Green

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6 months ago

Hi there! I understand that you want to cancel your Fishbox subscription and stop the $25 charges coming out of your checking account. I’m here to help you with that.

To start, may I ask how you originally subscribed to Fishbox? For example, did you sign up through the Fishbox app directly, through a website, or via a third-party store like Google Play? This will help me guide you through the correct cancellation steps.

In the meantime, here’s a general outline of how you can cancel your subscription:

1. Open the Fishbox app on your Android device.
2. Go to the "Profile" tab at the bottom right.
3. If you are logged in, tap on "My Account." If not, tap on "Guest."
4. Look for an option like “Manage Subscription” or “Subscription Settings.”
5. You should be redirected to a cancellation page or the payment processor’s customer portal where you can cancel the subscription.

Alternatively, if you subscribed through Google Play on your Android device:

- Open the Google Play Store app.
- Tap on your profile icon at the top right.
- Tap “Payments & Subscriptions,” then “Subscriptions.”
- Find the Fishbox subscription and tap “Cancel.”

If you prefer, I can guide you step-by-step through this process once you confirm how you subscribed.

Also, once you cancel the subscription, the charges will stop from the next billing cycle. However, the current charge is likely already processed and may require a refund request if you want the last charge reversed.

Would you like me to assist you with requesting a refund as well? And, could you please confirm the subscription method so I can tailor the help precisely?

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