Hi there! Sorry to hear you're running into that "bad request" error when trying to log into the Datacom MyPay app. To help you better, could you tell me a bit more about when exactly this error happens? For example, does it appear immediately after entering your username and password, or after some delay? Also, are you using the app or trying to log in via a web browser on your Android device?

In the meantime, I can suggest some straightforward steps tailored to your WebKit browser on Android 10 to try and resolve this issue:

1. Clear your browser cache and cookies: Sometimes, stored data becomes corrupted causing errors like these. On your Android device, go to Settings > Apps > find your browser > Storage > Clear cache and Clear data. This refreshes stored files that might be causing the "bad request" error.

2. Close and reopen the browser: After clearing cache, close it fully to clear temporary files from memory, then reopen it and try logging in again.

3. Restart your device: This clears out any temporary glitches in memory that might interfere with login requests.

4. Check your internet connection: Make sure you’re on a stable network, maybe switch between Wi-Fi and mobile data to rule out connectivity hiccups.

5. Update the app or browser: If you're using the Datacom MyPay app, check that it's updated to the latest version. Same goes for your browser.

6. Disable any browser extensions or add-ons: Sometimes these interfere with web requests.

If you’ve already tried some of these steps, just let me know which ones so I don’t repeat them — then I can help dig deeper. Also, if you want, we can explore resetting your password or checking if there’s an outage or account issue on our end.

Give these a try and tell me what happens! I’m here to get you back into your account smoothly.

I am using the app. I havd tried the suggested above. After putting in my login details and hitting login, there is a few seconds delay before a box pops up with "bad request"

Thanks for the extra details — that helps a lot! Since you're seeing a "Bad Request" error a few seconds after submitting your login details in the Datacom MyPay app, and you've already tried clearing cache, restarting, and updating, it’s likely the error is coming from the server rejecting the request due to improper data or a mismatch.

Here’s what we can do next:

1. Check Your Credentials Carefully: Sometimes the error can pop up if there's an unexpected character or space in your username/password. Try retyping them carefully.

2. Reinstall the MyPay App: Uninstall the app fully, then download and install the latest version from a trusted source (like Google Play Store). Sometimes app file corruption causes request errors2.

3. Verify User Account Status: Occasionally, server-side issues or account restrictions (like locked or expired accounts) can cause bad requests. If you’ve got access to a web version or can speak with your payroll admin, confirm your account is active and in good standing.

4. Check for Regional Settings Issues: There’s mention among some users that filtering or regional holiday settings might cause app instability or errors. If your profile has filters set up, try resetting them or ask your admin to check.

5. Network and Permissions Issues: Try logging in over another network, like switching Wi-Fi to mobile data or vice versa. Also, check app permissions (Settings > Apps > MyPay > Permissions) and ensure it has all needed access.

If these don't help, it’s probably something on the backend or a bug with the app version that needs official support attention. You might want to contact Datacom support directly at [email protected] with your error details and app version so they can investigate further.

Let me know if you want help with reinstalling or if you want me to assist in drafting an email to support! Are you satisfied with these next steps?

Thanks for these suggestions, I have already tried this as well so it seems as though it may be a bug in this app version

Thanks for confirming what you’ve tried so far. Let me check the latest updates regarding Datacom MyPay app bugs.

I looked into recent release notes and app reviews, and here’s what I found:

- Datacom releases monthly updates with bug fixes and improvements. The latest info on their Managed Payroll release notes page shows enhancements and bug fixes up through September 2025, which suggests recent versions are actively maintained. However, there’s no specific mention of a "bad request" login error in those notes1 3.

- The Google Play Store rating for Datacom MyPay is around 3.4 out of 5 with over 700 reviews, and some users report bugs, but I didn’t see widespread complaints matching your exact issue4.

- The latest app version available is 6.2.0 (released early 2025), which you might want to confirm you’ve installed since bugs are often patched there7.

Based on this, it sounds like your issue could still be a less common bug. I recommend these next steps:

1. Confirm you are on the latest 6.2.0 version from the official Google Play Store.

2. If you already are or updating doesn’t help, contact Datacom’s support team with your app version, device, Android 10 details, and the exact "bad request" message. Their team can check for account-side or backend issues and escalate bug fixes if needed. You can reach them at [email protected].

3. Meanwhile, if possible, try using the web version of Datacom MyPay from your browser as an alternative login method.

If you want, I can help draft your message to the support team to speed things up.

Does this plan sound good to you? Are you satisfied with these suggestions so far?

Thanks for your patience! After checking the latest official release notes and app info, here’s what I found specifically about Datacom MyPay app bugs in the current version:

- The most recent version available is 6.2.0 (released early 2025). The monthly release notes through September 2025 show ongoing enhancements and general bug fixes but do not specifically mention a "bad request" login error or related login bugs in this version1 3 7.
- The Google Play Store rating is about 3.4/5 with various user reviews, but there are no widespread reports flagging this exact login error4.
- There’s no public mention of this particular bug being widespread or officially acknowledged yet.

Given this, your issue might be a less common bug or something specific to your device or account setup. The best next step is to reach out directly to Datacom’s support team with your detailed info (app version, device Android 10, exact error message) so they can investigate and escalate if needed: [email protected].

In the meantime, if you haven’t already, you might want to try logging in via the web portal as an alternative while this gets resolved.

Would you like me to help draft a message to support to make this process easier? Are you satisfied with this update?