If you are experiencing issues with tracking on the TQL Carrier Dashboard, follow the steps below to resolve the problem:

Check Your Connection and Settings

1. Ensure Stable Internet Connection:
- Verify that your device is connected to the internet. A weak or intermittent connection may hinder tracking functionalities.

2. Update the App/Browser:
- If you are using the TQL Carrier Dashboard app, ensure that you have the latest version installed. You can check for updates on the Google Play Store - [learn more].
- If using a web browser, ensure it is updated to the latest version.

3. Log Out and Log Back In:
- Sometimes simply logging out of the app or web portal, then logging back in can refresh the session and restore tracking functions.

Adjust App Settings

4. Check Tracking Settings:
- In the app, navigate to the settings menu. Ensure that tracking is activated properly. Some users have reported issues where the app mistakenly assumes tracking is off after a short stop (even an hour) learn more - [learn more].

Contact Support

5. Reach Out to TQL Support:
- If the above steps do not resolve the issue, contact your TQL Logistics Account Executive. You can reach them at 1-800-580-3101 and ask for their assistance regarding tracking problems learn more - [learn more].

Additional Resources

6. Consult FAQs:
- Review the Frequently Asked Questions section on the TQL website for troubleshooting tips learn more - [learn more].

Alternative Tracking Options

7. Use TQL Trax:
- TQL offers a platform called TQL TRAX that may provide comprehensive tracking capabilities. You can access it through their site and see if it resolves your tracking concerns learn more - [learn more].

If you follow these steps, you should be able to diagnose and potentially fix the tracking issues you are experiencing with the TQL Carrier Dashboard.