If you're unable to log in to your Tri Counties Bank online banking account, follow these steps to resolve the issue:

Step 1: Check Your Credentials

1. Double-check your Username and Password: Ensure that you are entering the correct username and password. Pay attention to capitalization and special characters, as they matter when entering your credentials.

Step 2: Reset Your Password

1. Go to the Login Page: Navigate to the Tri Counties Bank login page here - [learn more].

2. Click on "Forgot Password?": Follow the prompts to reset your password. You may need to verify your identity through an email or text message.

Step 3: Clear Cache and Cookies

1. Clear your browser's cache: This can resolve issues caused by outdated files.

2. Restart your browser: Close and reopen your web browser and then attempt to log in again.

Step 4: Use a Different Browser or Device

1. Switch browsers: If you’re using Safari, try logging in through Chrome or Firefox.

2. Try a different device: If available, attempt to log in using another smartphone, tablet, or computer.

Step 5: Disable Browser Extensions

1. Turn off browser extensions: Sometimes, ad blockers or privacy features can interfere with login processes. Disable them temporarily to see if that resolves the issue.

Step 6: Ensure Service Availability

1. Check for service outages: Sometimes the bank's online services may be down. Visit this link to check the current status of Tri Counties Bank services: Downdetector - [learn more].

Step 7: Contact Customer Support

1. Reach out to Customer Service: If the issue persists, contact Tri Counties Bank directly at 1-800-922-8742 for assistance, or visit their contact page here - [learn more]. A customer service representative can help troubleshoot the issue further.

Following these steps should help you regain access to your online banking account with Tri Counties Bank. If you encounter specific error messages during your login attempts, please note them, as they can help customer support assist you more effectively.