Hi there! I understand your new phone isn't recognizing your Birdbuddy account or information. Let's see if we can get this sorted out together.

To get started, could you tell me if you're trying to log in with the same email and password you used on your old phone? Also, have you tried resetting your password or signing in directly through email instead of a third-party service (like Google or Facebook)?

Sometimes, Birdbuddy can block sign-in if it detects a new device or location for security reasons. In that case, logging in again from your old phone or usual location may help lift the block.

Here’s a step-by-step approach to try on your Windows device using the WebKit browser:

1. Ensure you have the latest version of the Birdbuddy app downloaded on your new phone.
2. Try logging in with your email and password directly, avoiding third-party login methods.
3. If that doesn’t work, use the "Forgot Password" option to reset your password. Check your email for the reset link.
4. If you receive any error messages, please note them, as they can help pinpoint the problem.
5. If you still can’t log in, try accessing your account from your old phone or another trusted device/location—this can sometimes clear any security blocks.
6. Lastly, verify if your device is listed in the Cameras section of your Birdbuddy account (if applicable) to ensure the device is registered.

If you’ve already tried some of these steps, let me know which ones, and we can dig a bit deeper into things like app permissions, network settings, or account verification issues.

Does this sound like a good place to start? If you want, we can walk through the steps together.

[Reference: Birdbuddy support articles on login issues and device recognition][3][7]