Hi there! I understand how frustrating it can be when the Medisafe app isn’t responding. Let's work together to find a solution.

First, could you provide a bit more detail? For instance, when did this issue start? Are you seeing any error messages, or does the app simply freeze or crash?

In the meantime, here are a few basic troubleshooting steps you can try:

1. Restart the App: Close the Medisafe app completely and then reopen it. This can often resolve temporary glitches.

2. Check for App Updates: Ensure that your Medisafe app is up to date. Sometimes, bugs are fixed in newer versions. You can usually update it through the Microsoft Store.

3. Clear Cache: If you're using the app on a browser or through an installed version, clearing the cache can help. Here's how you can do this:
- Open your browser (WebKit).
- Go to Settings > Privacy and Security > Clear Browsing Data.
- Select cache and cookies, then clear them.

4. Check Permissions: Make sure Medisafe has the necessary permissions to run. Sometimes, the app might not respond if it can't access certain features.

If these steps don’t resolve the issue, we may need to look into more advanced troubleshooting or check if there are any known issues with the app at the moment. Please let me know how it goes or if you need help with any of these steps!

Ap is open but non-responsive

Thank you for the additional information! If the Medisafe app is open but non-responsive, there are a few steps we can try to get it back on track. Let’s go through them together:

1. Force Close the App: Since the app is open but unresponsive, try force closing it and then reopening it. You can do this by:
- Right-clicking the taskbar, selecting Task Manager, finding Medisafe in the list, selecting it, and clicking on End task.
- After that, relaunch the app to see if it responds.

2. Check for App Updates: Make sure the Medisafe app is updated to the latest version. Sometimes, non-responsiveness can be due to bugs that have been fixed in newer releases. You can check for updates through the Microsoft Store.

3. Restart Your Computer: A simple restart can sometimes solve various issues, including app-related problems. Give it a try and launch Medisafe again afterward.

4. Clear Cache and Reinstall: If the problem persists, consider clearing the app's cache. If you're using a web-based version, you can clear your browser cache:
- Go to your browser settings, navigate to Privacy and Security, and choose Clear Browsing Data. Make sure to select cache and cookies.
- If that doesn’t help, uninstalling and reinstalling the Medisafe app might be required. This could help reset any corrupted data that might be causing issues.

5. Check Permissions: Sometimes, the app may be unresponsive due to permissions issues. Ensure that Medisafe has the necessary permissions in your Windows settings.

6. Device Compatibility: If the above steps do not work, there might be compatibility issues or bugs specific to your system. You could reach out to Medisafe support if the issue continues:
- Email them at [email protected] or check their support page here.

Please try these steps, and let me know how it goes! If the issue persists, we can look into further solutions together.