Hello! Thanks for reaching out. It sounds like you're able to get to session 8 in the Flare app, but now you're having trouble accessing the movies like you could yesterday. Could you tell me a bit more about what exactly happens when you try to watch a movie? For example, do you get an error message, or does the movie fail to load or play at all? Also, are you connected to a stable internet connection right now?

This info will help me give you the best troubleshooting steps!

And again I can only get to session 8 Yesterday I was able to access the movies. Today not so lucky.I

Thanks for letting me know you again can only get to session 8 and not access the movies as you did yesterday. To help you better, I want to clarify—is the app showing any error messages or does it just get stuck or freeze when you try to access the movies in session 8?

For now, here are some steps you can try to resolve this:

1. Restart the Flare app completely and try accessing session 8 movies again. Sometimes, simply restarting the app clears temporary glitches.
2. Log out and back in to your Flare account. This can refresh your session and subscription status.
3. Check your internet connection to ensure it’s stable, as loading video content requires good connectivity.
4. Since you’re on macOS 10.15.7, make sure your Flare app is updated to the latest version available for your OS. App updates often fix bugs related to playback.
5. If you recently made any changes like clearing app cache or reinstalling, you might try using a “Restore Purchases” option found in the app’s account/settings section to refresh your subscription access.

If after these you still can’t go past session 8 or see the movies, please let me know if there is an error code displayed. For example, some users have had success fixing “error code 8” by restarting the app1.

Would you be able to check those points and tell me what you observe? That way, we can dig deeper if needed!

Stable internet. As soon as I reach locked sessions I get ads to subscribe. My month subscription expires Nov. 8. So far I’ve watched maybe 6 or 7 movies all on days it worked.

Thanks for the additional info! So you have a stable internet connection, but when you reach locked sessions like session 9, the app shows ads prompting you to subscribe again even though your monthly subscription is still active until November 8. That sounds like the app might not be properly recognizing your current subscription status.

Here’s what you can try next:

1. Log out and log back in to your Flare account in the app. This action often forces the app to refresh your subscription status on their server.

2. Go into the app settings or account section and look for an option like “Restore Purchases” or “Verify Subscription”. Tap that to sync your current subscription details.

3. If you subscribed via Apple’s App Store, you can also try restoring your purchase through Apple by:
- Opening the App Store app on your Mac.
- Click on your profile at the bottom-left.
- Scroll to “Purchased” and check your Flare subscription status.
- If available, choose Restore Purchases inside the Flare app or via App Store settings.

4. Make sure your macOS and the Flare app are fully updated.

5. If none of these steps work, it’s possible there might be a temporary issue with the app’s servers or subscription validation. If so, I recommend contacting Flare support directly at [email protected] to report this subscription recognition issue.

Subscription prompts before expiration can sometimes be caused by sync issues between the app and the subscription service. The above steps usually clear it up for most users.

Let me know if you want me to guide you through any of these steps! Are you satisfied with this direction so far?

And again I can only get to session 8 Yesterday I was able to access the movies. Today not so lucky.I

I see you're still stuck at session 8 in the Flare app and unable to access movies beyond that point, even though you could do so yesterday. Since your subscription is active and you get ads prompting you to subscribe again once you try to access locked sessions, it looks like the app isn't properly recognizing your subscription status right now.

From what I've seen, a useful approach involves refreshing the app's playback and subscription info. Here’s a targeted step-by-step for your Mac running OS X 10.15.7:

1. Force quit the Flare app completely and then relaunch it.
2. Log out of your Flare account within the app and then log back in. This refreshes your user session.
3. Go to your account or settings in the app and look for a “Restore Purchases” or “Verify Subscription” option. Use that to sync your active subscription.
4. Try playing any movie or show that was previously inaccessible, then when the playback screen loads, look for video quality settings or controls—sometimes toggling these helps the session properly load content (this has helped in similar playback issues).1
5. Verify that your Flare app is updated to the latest version. On macOS 10.15.7, some older app versions might have compatibility issues.
6. If the problem persists, try logging into your account on another device or browser to see if the subscription and content access are properly working there.
7. If nothing works, this may be a temporary server-side issue or a bug in the app’s subscription validation. In that case, contacting Flare support at [email protected] with details about your subscription and this issue would be the next step.

This approach targets both the subscription recognition problem and the playback loading glitches others have reported. Let me know if you want me to guide you through any particular step, or if you notice specific error messages or behaviors during this process!

Are you satisfied with this solution so far?