Hi there! I see your Cleo AI app is stuck on "Waiting for Connection" after using it smoothly for 3 years. Let's get this sorted out together.

First, just to confirm:
- Is your internet connection working fine on your Windows 10 device with the WebKit browser?
- Have you tried restarting your computer and the app already?
- Also, have you updated the app recently or changed any network settings?

These details help me narrow down the best next steps for you. Meanwhile, I can suggest some initial checks:

1. Check Internet Connection:
Make sure your Windows device is connected to a stable network (Wi-Fi or Ethernet). Try visiting other websites to ensure connectivity.

2. Restart the App and Device:
Close the Cleo app completely and reboot your computer. Sometimes, a simple restart clears temporary glitches.

3. Clear App Cache and Data:
If you are using a desktop app or web app, try clearing the cache and cookies from your browser since you’re on WebKit. This can resolve stuck loading states.

4. Update the App or Browser:
Ensure your Cleo AI app (if standalone) is updated to the latest version. Similarly, check that your WebKit browser is up to date on Windows 10.

5. Check for Server Status:
Sometimes the issue could be on Cleo’s side. You can check current server status or outages at Cleo’s status page: https://status.cleo.com/ or https://statusgator.com/services/cleo for any ongoing issues.

After you’ve tried these, let me know if the problem persists. If needed, I can guide you through more advanced troubleshooting steps or escalate this to our team.

Are you able to try these and share what you observe?

neither of the links you provided are for the Cleo AI app

Thanks for pointing that out! It looks like I gave you general status page links which aren’t specific to Cleo AI. For your Windows 10 device on WebKit browser, the official Cleo AI app is primarily a mobile app, but you can access their web version safely here: https://web.meetcleo.com/

If you want the official mobile app for reference or to try on another device, here are some official download links:
- Google Play Store (Android): https://play.google.com/store/apps/details?id=com.meetcleo.cleo&hl=en_US
- Apple App Store (iOS): https://apps.apple.com/us/app/cleo-ai-smart-money-manager/id1447274646

Since you’re on Windows 10 using WebKit, I recommend accessing the web version and trying these steps again:

1. Visit https://web.meetcleo.com/ in your WebKit browser.
2. Clear your browser’s cache and cookies related to the site.
3. Ensure your browser is up-to-date by checking its version and applying updates if any.
4. Disable any browser extensions that might interfere with connectivity.
5. Try accessing the web app from a different browser (like Chrome or Edge) on your Windows device to isolate whether it’s a browser-specific issue.

If “Waiting for Connection” still appears, please tell me if you see any error details or if it’s stuck forever otherwise I can guide you through some advanced network diagnostics or account checks.

Does this help so far? Let me know how these go!

None of that worked

Thanks for letting me know that the previous suggestions didn’t resolve the "Waiting for Connection" issue. Since you’ve tried the basic troubleshooting steps, let’s try a few more targeted approaches specific to the Cleo AI web app situation on Windows 10 with your WebKit browser:

1. Try Using the Built-in Cleo Help and Support:
- Visit the Cleo Help Center at https://intercom-help.meetcleo.com/en/ where you can search for specific troubleshooting related to connection issues.
- You can also use the “Ask Cleo” feature at https://web.meetcleo.com/faqs/en/articles/7913852-how-do-i-contact-cleo-customer-support to directly describe your issue for guided help1 2.

2. Try a Different Browser:
- Since you're on a WebKit browser on Windows, try accessing Cleo AI on another browser like Google Chrome or Microsoft Edge to see if the problem is browser-specific.

3. Check Your Network Settings:
- Sometimes firewalls, VPNs, or security software can block Cleo’s connection. Temporarily disable any VPN or firewall on your Windows device to test if this improves connectivity.

4. Clear Related Browser Data Again:
- On your WebKit browser, clear your cache and cookies especially for https://web.meetcleo.com/. Then restart your browser and try again.

5. Check for Background Updates:
- Make sure your Windows 10 is fully updated and that your browser is the latest version for optimal compatibility.

6. Advanced: Check Network Logs in Browser Developer Tools:
- If comfortable, press F12 on your keyboard while on the Cleo website, go to the “Network” tab, reload the page, and see if any requests are failing or timing out. This info can pinpoint where the connection stalls.

7. Contact Cleo Support Directly:
- If none of the above works, contacting Cleo’s support team via https://web.meetcleo.com/faqs/en/articles/7913852-how-do-i-contact-cleo-customer-support can connect you to specialized help tailored to your account or service status.

Since you’ve been a long-term user, there’s a chance something specific to your account or backend Cleo services might need attention by their support team.

Please give these a try and let me know if anything changes or if you need help with any step. I’m here to get you back connected! Are you satisfied with this plan for now?