Hi there! I want to make sure I understand your issue correctly—you're entering a login code sent to your email for the Cleo AI app, but it's saying the code is incorrect when you try to log in. Is that right?
Just to clarify, are you entering the code quickly after receiving it? Sometimes these codes expire after a short time. Also, could you tell me if you’re copying the code exactly as it appears or typing it manually? Small typos can cause issues.
Meanwhile, here are some steps we can try to resolve this:
1. Check the code expiry: Usually, these login codes are only valid for a few minutes. If you wait too long, the code expires, and you’ll need to request a new one.
2. Request a new code: Go back to the login screen and ask for the code to be sent again. Be sure to check your email’s spam or junk folder as sometimes the email might land there.
3. Ensure email matches: Double-check that the email address you entered to receive the code is the same one linked to your Cleo account.
4. Try another device or browser: Since you're on a Windows device using WebKit, if possible, try logging in on a different browser or device to rule out browser-specific issues.
5. Clear cache and cookies: Sometimes stored data can interfere. Clear your browser’s cache and cookies, then restart the browser and try again.
If these don't help, it could be that the activation code itself has expired or there is an account-related issue. At that point, contacting Cleo support directly via [email protected] would be the next best step to get a fresh activation code or assistance with your account1.
Let me know if you want me to guide you through these steps or if you’ve already tried any of them!
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Alice Johnson
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Hi there! I want to make sure I understand your issue correctly—you're entering a login code sent to your email for the Cleo AI app, but it's saying the code is incorrect when you try to log in. Is that right?
Just to clarify, are you entering the code quickly after receiving it? Sometimes these codes expire after a short time. Also, could you tell me if you’re copying the code exactly as it appears or typing it manually? Small typos can cause issues.
Meanwhile, here are some steps we can try to resolve this:
1. Check the code expiry: Usually, these login codes are only valid for a few minutes. If you wait too long, the code expires, and you’ll need to request a new one.
2. Request a new code: Go back to the login screen and ask for the code to be sent again. Be sure to check your email’s spam or junk folder as sometimes the email might land there.
3. Ensure email matches: Double-check that the email address you entered to receive the code is the same one linked to your Cleo account.
4. Try another device or browser: Since you're on a Windows device using WebKit, if possible, try logging in on a different browser or device to rule out browser-specific issues.
5. Clear cache and cookies: Sometimes stored data can interfere. Clear your browser’s cache and cookies, then restart the browser and try again.
If these don't help, it could be that the activation code itself has expired or there is an account-related issue. At that point, contacting Cleo support directly via [email protected] would be the next best step to get a fresh activation code or assistance with your account1.
Let me know if you want me to guide you through these steps or if you’ve already tried any of them!