[VN Video Editor] When installed the app and opened a new project, the media tab did not show up dragging did not work

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elew
4 days ago In VN Video Editor
when installed the app and opened a new project, the media tab did not show up dragging did not work

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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4 days ago

Hello! I understand that when you open a new project in the VN app on your Windows device, the media tab doesn't show up, and dragging media into the project isn't working. Let's work through this together.

First, could you please confirm a couple of things for me?
- Which version of the VN app are you using?
- Have you tried creating a new project more than once to see if the media tab appears?
- Is this your first time using the VN app, or have you used it successfully before?

Meanwhile, here are some initial steps to troubleshoot:

1. Check App Version and Updates: Sometimes functionality like media import or dragging features may be affected if the app isn't updated. Please make sure you have the latest version of VN installed on your Windows device.

2. Restart the App and Device: Close the VN app completely and restart your PC. Open the app again and create a new project to see if the media tab shows up.

3. Look for UI Differences: On Windows, sometimes the interface might differ slightly from mobile versions. The media tab might be hidden or collapsed. Look around the interface edges, or any icons that might unfold or expand the media panel.

4. Try Importing Media Differently: Instead of dragging, try the manual import option inside the project workspace. Look for a button like "Import" or "Add Media" to add files.

5. Check Permissions: VN needs permission to access your media files. Go to Windows settings > Privacy > Files and Folders, and ensure VN has permission to access your folders.

Could you try these steps and let me know what you find? If the issue persists, I will guide you to more detailed troubleshooting.

Are you comfortable with these steps so far?

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