Hi there! I see you're having trouble reading comments on the Nextdoor app on your iPhone running iOS 18.6. Can you tell me a bit more about what’s happening? For example, are comments not loading at all, or do you see an error message? Also, is this issue happening with all posts or just certain ones?

Meanwhile, here are some initial steps we can try to get your comments showing again:

1. Close and Reopen the App: Sometimes the app needs a fresh start to properly load content.
2. Sign Out and Back In: Signing out of your Nextdoor account and then signing back in can refresh your session.
3. Check Your Internet Connection: Make sure you have a stable Wi-Fi or cellular connection.
4. Update the App: Ensure you’re running the latest version of Nextdoor from the App Store.
5. Restart Your iPhone: This can often clear minor glitches.

If you’ve already tried these, let me know so we can dig deeper, such as checking for account issues, app permissions, or possible server-side issues. Also, if there are any specific error messages or behaviors, that info would really help.

Looking forward to your reply!

Can’t read comments

Thanks for getting back to me! Since you mentioned you can't read comments in the Nextdoor app on your iPhone with iOS 18.6, let’s try a few focused checks to pinpoint what's going on.

First, a few questions to clarify:
- Are you unable to see comments on all posts, or just specific ones?
- When you tap on comments, do you get any error messages or does the section just stay blank?
- Have you noticed if the post itself might be closed for commenting? (Sometimes threads are locked and comments can’t be read or added.)

Based on what you’ve described, here are some steps you can try that often resolve comment visibility issues:

1. Refresh the App: Pull down on your feed or the post page to refresh content. Sometimes threads are closed or updated, and refreshing helps.
2. Check Thread Status: If a thread is marked closed by the poster or neighborhood moderators, the comments section might be inaccessible — this is by design to maintain neighborhood standards2 10.
3. Sign Out and Back In: This refreshes your permissions and session, which can help if the app or your account has gotten out of sync1.
4. Update the App: Make sure you’re on the latest Nextdoor app version from the App Store. Updates often fix bugs that affect viewing content.
5. Check Internet Connection: A weak connection might cause comments to not load properly.
6. Restart Your iPhone: This can clear minor temporary glitches.

If these don’t help, there might be a mismatch between your account and the content visibility permissions, or possibly a temporary server issue4. In that case, I can help you escalate or check if there’s a broader issue reported.

Could you try the above and let me know what happens? Also, if you have any screenshots or exact wording of errors, they could be very helpful.

Are you satisfied with this approach, or would you like me to walk you through some of these steps step-by-step?