[Nextdoor] I am getting your emails, but when I open them and click on them to read the messages nothing happes

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Sharon Rowden
4 months ago In Nextdoor
I am getting your emails, but when I open them and click on them to read the messages nothing happes

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 months ago

Hi! I understand you’re able to receive Nextdoor emails, but when you open them and click the links inside, nothing happens. Let’s work together to get this sorted out.

Just to clarify: When you say “click on them to read the messages,” are you referring to links inside the emails that should open specific posts or pages on Nextdoor? And do the links not open anything at all, or do they open but without loading correctly? Also, which email client or app are you using on your Mac?

Meanwhile, here’s a general troubleshooting path to try on your Mac running OS X 10.15.7:

1. Restart the Mail App or Browser: If you’re clicking a link that should open in your web browser (like Safari), try quitting and reopening your browser to clear any temporary glitches.

2. Try Another Browser: Sometimes Safari may have trouble opening certain links. Test by copying a link from the email and pasting it into Chrome or Firefox if you have them installed.

3. Check Default Browser Settings: Ensure your Mac’s default web browser is set properly:
- Go to System Preferences > General, and check Default web browser. If it’s blank or incorrect, set Safari or your preferred browser.

4. Sign out and Sign back into Nextdoor: Sometimes links won’t open properly if you aren’t signed in correctly.
- Open your browser, go to Nextdoor.com, sign out if signed in, then sign back in and try the link again.

5. Check for any Extensions or Content Blockers: Safari extensions or pop-up blockers can prevent email links from opening. Temporarily disable these to test.

6. Restart your Mac: A simple reboot can often fix such intermittent issues.

If you have the Nextdoor app installed on your Mac or iPhone, email links are sometimes designed to open directly in the app. Does the app on your Mac open when you click the links? If not, try updating the app or reinstalling it.

If you try these steps and the problem persists, please let me know exactly how you access your emails (Mail app, Gmail in browser, etc.), and which browser you use for Nextdoor. That info will help me guide you more precisely.

Are you comfortable trying these steps now?

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