[Pixel Art - Color] App freezes 10 Seconds after opening

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Natascha
2 days ago In Pixel Art - Color
App freezes 10 Seconds after opening

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 days ago

Hi! I’m sorry to hear the Pixel Art - Color app is freezing shortly after you open it. To help you better, could you please tell me if this started happening recently after any update or change? Also, are you using the app on your Android device with version 10, right?

Meanwhile, here are some quick steps you can try to resolve the freezing issue on your Android 10 device:

1. Force close the app: Go to Settings > Apps > Pixel Art > Force Stop. Then try opening the app again.

2. Clear cache: Still in App settings, tap Storage and then Clear Cache. This removes temporary files that might be causing the freeze.

3. Restart your device: This helps refresh system resources that the app might depend on.

4. Update the app: Check the Google Play Store and make sure you have the latest version installed.

5. Free up storage: Pixel Art can be a bit demanding. Make sure you have at least a few hundred MBs free in your device storage.

If the above doesn’t work, you could try uninstalling the app and reinstalling it again to ensure a fresh install with no corrupted data.

If you’d like, I can guide you through these steps in more detail or check for any specific settings on your device. Let me know! Are you able to try these and see if the freezing stops?

N
Natascha
2 days ago

Started Yesterday, Cache is empty, no Updates

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 days ago

Thanks for sharing those details! Since the app started freezing just yesterday, the cache is already empty, and there are no updates pending, it suggests that the issue might be related to something else.

Here’s what we can try next:

1. Check App Permissions: Sometimes, if an app loses necessary permissions, it may freeze. Go to Settings > Apps > Pixel Art > Permissions and make sure permissions like Storage or others are enabled.

2. Check for Background Restrictions: On Android 10, some apps can be restricted from running in the background. Check Settings > Apps > Pixel Art > Battery > Background restriction, and set it to “Allow” or “Not restricted.”

3. Check Network Connection: Since the app might need to load artworks or resources from the internet, ensure your connection is stable. Try switching between Wi-Fi and mobile data to see if that changes anything.

4. Reinstall the App: Since clearing cache is not helpful here, uninstalling and reinstalling the app can solve potential corrupted files issues.

If these steps don't help, it might be a bug on the app side or some compatibility issue. You can also check if others are reporting similar problems on app forums or the developer’s support page. Feel free to tell me how it goes after trying these! Would you like me to walk you through any of these steps in detail?

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