Hi there! I understand you had to reformat your iPhone because of glitches, and now the videos you were editing in the VN Video Editor app seem to have disappeared. That’s definitely concerning. Just to clarify, were these videos saved as projects inside the VN Video Editor app, or were they exported videos saved to your phone’s storage or gallery? Also, had you linked your VN Video Editor account to any cloud storage or backup service before the reformat?

This info will help me guide you best on what can be done next. Let me know!

Saved as in VN editor…not sync to anything

Thanks for that info. Since your VN Video Editor projects were saved only inside the app and not synced or backed up anywhere, they unfortunately might be lost after reformatting the iPhone. VN Video Editor stores project files locally on the device, so a full reset or reformat would typically erase those.

While that's disappointing, here are a few things to check or try to confirm:

1. Check iPhone Storage for Backups:
Sometimes your iPhone may have created an automatic backup via iCloud or iTunes before reformatting. If you had any backups from before the reset, restoring one could bring your project files back.

2. Look for Temporary Files:
On iOS, projects are stored in app sandbox storage, which is removed on reset. But sometimes an app might save some cache or temporary files to the “Files” app or a shared location. Open your Files app and search for any VN Video Editor folders or related files.

3. VN Video Editor Cache:
If you reinstall the VN Video Editor app and launch it, see if any previous projects reappear. Usually, they won't post-reset, but worth a try.

4. Future Preventive Step:
For next time, I recommend linking your VN project to a cloud backup or exporting projects regularly to your photo library or cloud storage to prevent loss.

Unfortunately, if none of the above helps, the projects created in the previous installation would likely not be recoverable after reformat without backup.

If you'd like, I can also guide you through regularly exporting your projects or setting up a backup system for VN Video Editor to avoid this in future. Would that be helpful?

Are you satisfied with this solution, or is there anything else specific you want to check or recover?

I have sync the editor to my iPad

Got it, you mentioned that you synced VN Video Editor to your iPad. That’s a great step! Could you tell me how you performed the sync? For example, did you use VN’s project sharing feature, iCloud, or another cloud service like OneDrive?

Here’s the thing: VN Video Editor doesn’t automatically sync projects across devices unless you share the project files manually or use VN’s project sharing feature. According to VN’s sharing method, you can export the project file from one device and then open it on another to continue editing seamlessly1 2.

If your projects were not explicitly shared or backed up this way, the projects stored only on your iPhone before reformatting would not automatically reappear on the iPad after the reset.

Here’s what I suggest:

1. On your iPad, open VN Video Editor and check if any synced projects appear.

2. If projects don’t show up, do you still have access to your iPad projects? If yes, you can manually export your project files from the iPad and import them back to the iPhone following VN’s sharing workflow.

3. To transfer VN projects between iPhone and iPad, VN usually allows exporting the project as a .vnproj file which can be opened on the other device with VN Video Editor2.

If you want, I can walk you through the process of exporting and importing projects between your devices step-by-step. That way, you can recover and continue working on your videos across devices.

Let me know how it looks on your iPad and if you want help with project sharing!

The thing is this particular one video is missing in the VN editor

Thanks for sharing that the particular video is missing inside VN Video Editor, even though you synced to your iPad. This sounds like a case where the original media file associated with that project might be missing or inaccessible to the app.

Here are some possibilities and steps you can take to troubleshoot this missing video issue in VN Video Editor:

1. Check Original Media Files
VN Video Editor relies on the original video files you imported into the project. If the original video was on your iPhone and got erased during reformatting, VN won't be able to locate it, and the project may show the missing clip. On your iPad, if the original video file isn’t in the Photos app or the Files app where VN expects it, the video will appear missing.

2. Look for 'Original Media Was Lost' Warning
VN often prompts a message like "Original media was lost" when source files are missing. Do you see such a message in your project? This confirms that the project exists but the media file is lost.

3. Try Re-Linking the Missing Video
If VN allows you, try to manually re-import or re-link the original video file to the project on your iPad. If you still have a copy of the video somewhere (like in your Photos app or cloud storage), add it back into the project.

4. Cross-check with Cloud Storage or Shared Folders
Double-check if you had previously saved or exported the video or project files (.vnproj) to iCloud Drive, Google Drive, or Dropbox from your iPhone. Retrieving those could help restore the missing video.

5. Check Storage Permissions
Ensure VN Video Editor has full access permissions to your Photos and Files app on your iPad. Sometimes lack of permissions can make media unavailable inside the app.

If the original video was only on your iPhone before reformatting and wasn’t backed up or saved elsewhere, sadly the project can’t fully restore that file1.

If you want, I can also guide you step-by-step on how to check for missing media or how to re-link video files within VN Video Editor on your iPad. Let me know how you’d like to proceed!

Yes pkease

Great! I’ll walk you through the process of checking for missing media and how to try re-linking the original video file within VN Video Editor on your iPad step-by-step:

1. Open VN Video Editor on your iPad.
Go to the project where the particular video is missing.

2. Look for a message about missing media.
When you open the project, does VN show a prompt like “Original media was lost” or indicate that a clip is missing? This usually appears if the app can’t find the source video file.

3. Check if the missing clip is highlighted or marked.
Inside the timeline or media library, find the clip that’s missing. Sometimes it will show as a blank or grayed-out thumbnail.

4. Try to re-import the original video file:
- Open your Photos app or Files app and locate the original video you used.
- If you find the video, note where it’s stored (Photos, iCloud Drive, Files app, etc.).
- In VN Video Editor, tap the option to add media (usually a '+' button).
- Select the missing video from your Photos or Files app to re-import it into your project. VN should replace the missing clip in the timeline.

5. Grant permissions to VN Video Editor:
To ensure VN can access Photos and Files, go to your iPad Settings > VN Video Editor, and make sure permissions for Photos and Files access are enabled.

6. Save your project after re-linking the video.
Once the clip is re-imported and looks correct, save or export your project to secure your edits.

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If you do not have the original video saved anywhere accessible on your iPad (Photos, Files, or cloud), unfortunately, VN won’t be able to restore that clip in the project.

In that case, you might need to recreate or re-import the missing clip from any backup you may have or from the original recording.

If you'd like, I can help you with detailed guidance on exporting projects in the future or setting up a backup workflow to prevent loss going forward.

Let me know if you want to proceed step-by-step with this or if you need help checking for the media in your files!

I use VN pro in VN video editor

Thanks for letting me know you are using VN Pro within VN Video Editor on your iPad. That version offers more advanced editing features, which is excellent for precise video work.

Since you have VN Pro, the good news is you may have access to enhanced project management and export options that can help in situations like missing videos.

Here’s a tailored approach for your VN Pro environment:

1. Open VN Pro and Locate the Project:
Launch VN Pro on your iPad and open the project with the missing video clip.

2. Check for Missing Media Warning:
VN Pro usually notifies when an original media clip is missing. See if you get a specific prompt about lost media.

3. Use VN Pro’s Media Management:
In VN Pro, go to the media library or timeline. Since VN Pro supports multi-track editing, ensure you inspect all tracks carefully for any placeholders or alerts on the missing clip.

4. Re-Link Missing Video Manually:
If the missing video is absent, tap the clip or placeholder, then look for an option to "Replace" or "Re-link" media. Use this feature to select the original video file from your iPad’s Photos, Files, or cloud storage. This may restore the video in the project without losing your edits.

5. Export Project Backup:
VN Pro allows exporting the project as a .vnproj file that includes references to all media. Once you fix the missing video, export this backup to iCloud Drive or another cloud storage for safekeeping.

6. Verify Permissions:
Double-check that VN Pro has full access permissions to Photos, Files, and iCloud in your iPad settings to prevent any access issues.

If you don’t have the original video file stored anywhere accessible, unfortunately, even VN Pro can’t restore that missing media.

Would you like me to guide you step-by-step on how to use VN Pro’s re-link or project export features? This can help you regain or preserve your work more effectively. Just let me know!

I said the video is missing not in my iPad and phone

Thanks for clarifying that the video is missing not just on your iPhone but also on your iPad in VN Video Editor. That definitely helps narrow things down.

Since the video is missing on both devices, it means the project doesn’t contain the actual media file anymore or VN Video Editor can’t locate it on either device. This usually happens if the original video file was deleted or lost before syncing or sharing the project between devices.

Here’s what I suggest next:

1. Check if the video was ever properly synced or exported as a project file:
VN projects contain references to media files—they don’t embed the video itself inside the project file. If the original video wasn’t synced or backed up separately, both devices would show the video as missing.

2. Try to locate the original video file outside VN Video Editor:
- Search in your Photos app, Files app, or any cloud storage you use (iCloud Drive, Google Drive, etc.) for the original video file.
- If you find it, try importing it back into the project on either device.

3. Review VN Video Editor’s “Original media was lost” notices:
The app usually prompts when media files can’t be found. If you get this message, it confirms the project lost connection to that video.

4. If you had exported the video before, check your iPhone/iPad’s Videos or Photos app:
Sometimes people mistake a project for the exported final video. Confirm if a final video export exists on either device.

5. Future caution:
To avoid this in the future, regularly export final videos and back up your original source files separately. Also, consider exporting and sharing project files (.vnproj) between devices rather than relying on sync alone.

Sadly, if the original video file is deleted and not backed up or saved anywhere accessible, VN Video Editor cannot recover it because projects only point to where the media files are stored.

If you want, I can guide you through searching your devices thoroughly or help with exporting and backing up your videos to prevent this going forward.

Does this sound like what you’re experiencing? Would you like help checking for original files or setting up backup/export workflows?

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I have already check everything ….but don’t have

Thanks for letting me know you’ve checked thoroughly everywhere and still don’t have the missing video file. Given that the original media isn’t available on either your iPhone or iPad, and the projects aren’t synced or backed up with the video included, unfortunately, VN Video Editor won’t be able to recover that missing clip. Projects in VN only reference the location of media files; they don’t embed or store the actual videos inside the project file itself.

Since you’ve already searched all usual places (Photos, Files, cloud storage) and confirmed the video isn’t there, the next step is unfortunately limited:

1. If you have any other backups from your iPhone (like older iCloud or iTunes backups), restoring one might bring back the missing media—although this means reverting your phone to an earlier state.
2. If the video was ever exported as a final video file outside VN Video Editor, check your videos or photo libraries again.
3. Moving forward, I recommend regularly exporting your project files and videos, and backing up originals externally (like iCloud or another cloud service) to avoid loss.

If you want, I can also help you set up a backup workflow or explain exporting .vnproj project files for sharing between devices so your work is more secure in the future.

I realize this isn’t the ideal outcome, but I’m here to assist you however I can. Would you like help with backup and export best practices, or have any other questions?

If you want to review any other angles or troubleshoot differently, just let me know!

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