Hi there! I understand that you’re having trouble opening Joist to log in. I’d like to help you get this sorted out.

To start, could you please tell me more about what happens when you try to open Joist? For example:
- Does the app or web page fail to load entirely?
- Do you see any error messages?
- Is the issue happening on a specific device or browser?
- Have you tried any steps so far, like restarting or updating?

Once I have a bit more detail, I’ll guide you through some steps to fix this. Looking forward to your reply!

just shows "loading"

Thanks for letting me know it just shows "loading." That helps a lot!

This often happens if the app is having trouble connecting or is stuck trying to update. Since you’re on a Windows device using WebKit, here are some steps we can try to get you back in:

1. Refresh the page or restart the app: Sometimes a simple reload clears temporary glitches.
2. Clear your browser cache and cookies: This removes old files that might be causing loading issues.
- In Windows with WebKit browsers, you can usually find this under settings > privacy > clear browsing data.
3. Check your internet connection: Make sure your network is stable and try switching to another Wi-Fi or wired connection if possible.
4. Update the app or browser: If you are using a desktop app, ensure it's updated. If you’re on a browser, make sure it is the latest version.
5. Disable browser extensions temporarily: Sometimes, extensions interfere with apps loading correctly.
6. Try opening Joist in another browser like Chrome or Edge to see if the problem persists.

If these don't fix the issue, uninstalling and reinstalling the app or clearing its data/cache (if it's the desktop app) could help too.

Could you please try these and tell me if anything changes? I’m here to help you through it!

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