Hi there! It sounds like you're encountering an "invalid credentials" message while trying to log into your Hancock Whitney account. I'd be happy to help you through this!

First, let's make sure that the username and password you're entering are correct. Here are a few things to check:

1. Ensure Correct Entry: Double-check to ensure there are no typos in your User ID or password. Make sure to pay attention to case sensitivity (uppercase and lowercase) and that there are no extra spaces before or after your entries.

2. Clear Your Browser Cache: Sometimes, the stored cache in your browser can cause issues with logging in. You can clear your browser cache and then try to log in again.

3. Password Recovery: If you can't remember your password, you can use the password recovery option on the login page. Follow the prompts to reset your password.

4. Account Lockout: If you've tried entering your credentials multiple times without success, your account may be temporarily locked for security reasons. In that case, you can either wait a bit and try again or contact customer support for assistance.

If you continue to have issues, I recommend reaching out directly to Hancock Whitney's customer service at 1-800-448-8812 for further assistance.

Are there any specifics you'd like to go through, or do you want me to assist you with anything else?