[Rita] The app's UI is really bad now. Please check

J
Jesse bryne
1 year ago In Rita
The app's UI is really bad now. Please check

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hello! I understand that you're experiencing issues with the app's user interface, and I'm here to help you with that. Can you provide me with a bit more detail about what's bothering you? Is the layout confusing, are buttons not working as expected, or is it more about the visual aesthetics? Any specific problems you mention will help me guide you better.

J
Jesse bryne
1 year ago

yeah the points are not accumulating and my cashout section says i've cashed out twice when it was only once

user
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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Thank you for sharing those details. It sounds like your points are not accumulating correctly, and there's also a discrepancy in the cashout section, showing that you've cashed out twice when it was only once.

Let's go through a few troubleshooting steps to address these issues:

1. Refresh the App: Sometimes, simply closing the app completely (make sure it's not running in the background) and then reopening it can help refresh the data.

2. Check Internet Connection: Ensure that you have a stable internet connection, as any disruptions could affect how points are tracked and displayed.

3. Update the App: Make sure that you’re using the latest version of the app. You can check for updates in the app store. Newer versions often fix bugs and improve performance.

4. Review Transaction History:
- Go to the cashout section and check your transaction history. This might give you a clearer picture of any discrepancies.
- If there are transactions listed that you do not recognize or don’t match your expectations, it's essential to document these.

5. Sign Out and Back In: Sometimes, signing out of your account and then signing back in can resolve syncing issues.

If you've tried these steps and are still facing the same issues, it might be best to reach out directly to Rita support for further assistance. You can contact them at [email protected] or [email protected] to report the discrepancy and get it resolved.

Would you like to check anything specific, or need further assistance with these steps?

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