[MyTherapist] Can’t open app. It just keeps spinning

D
Dawn Hill
6 months ago In MyTherapist
Can’t open app. It just keeps spinning

Comments

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
6 months ago

Hi there! I see your MyTherapist app on your iPhone is stuck spinning and won’t open. Let’s work through this together to get it running smoothly.

Just to clarify:
- Are you able to see the app icon on your home screen, but it just won’t load past the spinning/loading screen?
- Have you tried restarting your iPhone or closing and reopening the app already?

If you haven’t yet, here’s a simple step-by-step plan:

1. Force Quit the App:
- Swipe up from the bottom of the screen and pause to show the app switcher.
- Find the MyTherapist app and swipe it up to close it fully.
- Then, tap the app icon again to reopen it.

2. Restart Your iPhone:
- Press and hold the side button along with either volume button until the slider appears.
- Slide to power off, wait about 30 seconds, then turn it back on.

3. Check for App Updates:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll down to see if MyTherapist has an update available, and update if yes.

4. Check Your Internet Connection:
- Try disconnecting wifi and using cellular data or vice versa, sometimes network issues cause loading problems.

5. Reinstall the App:
- Press and hold the app icon, tap “Remove App,” then delete it.
- Go back to the App Store, search “MyTherapist,” and reinstall it.

If you’ve already tried some of these, let me know which ones, so I can tailor the next suggestions. Also, if your app requires login, are you getting stuck before or after entering your credentials?

Looking forward to your response!

D
Dawn Hill
6 months ago

Can’t open app. It just keeps spinning

Leave a comment