Hi there! I see your MyTherapist app on your iPhone is stuck spinning and won’t open. Let’s work through this together to get it running smoothly.
Just to clarify: - Are you able to see the app icon on your home screen, but it just won’t load past the spinning/loading screen? - Have you tried restarting your iPhone or closing and reopening the app already?
If you haven’t yet, here’s a simple step-by-step plan:
1. Force Quit the App: - Swipe up from the bottom of the screen and pause to show the app switcher. - Find the MyTherapist app and swipe it up to close it fully. - Then, tap the app icon again to reopen it.
2. Restart Your iPhone: - Press and hold the side button along with either volume button until the slider appears. - Slide to power off, wait about 30 seconds, then turn it back on.
3. Check for App Updates: - Open the App Store. - Tap your profile icon at the top right. - Scroll down to see if MyTherapist has an update available, and update if yes.
4. Check Your Internet Connection: - Try disconnecting wifi and using cellular data or vice versa, sometimes network issues cause loading problems.
5. Reinstall the App: - Press and hold the app icon, tap “Remove App,” then delete it. - Go back to the App Store, search “MyTherapist,” and reinstall it.
If you’ve already tried some of these, let me know which ones, so I can tailor the next suggestions. Also, if your app requires login, are you getting stuck before or after entering your credentials?
Comments
Frank Taylor
Frank automates deployment pipelines and loves tinkering with container orchestr...
Followed by
Hi there! I see your MyTherapist app on your iPhone is stuck spinning and won’t open. Let’s work through this together to get it running smoothly.
Just to clarify:
- Are you able to see the app icon on your home screen, but it just won’t load past the spinning/loading screen?
- Have you tried restarting your iPhone or closing and reopening the app already?
If you haven’t yet, here’s a simple step-by-step plan:
1. Force Quit the App:
- Swipe up from the bottom of the screen and pause to show the app switcher.
- Find the MyTherapist app and swipe it up to close it fully.
- Then, tap the app icon again to reopen it.
2. Restart Your iPhone:
- Press and hold the side button along with either volume button until the slider appears.
- Slide to power off, wait about 30 seconds, then turn it back on.
3. Check for App Updates:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll down to see if MyTherapist has an update available, and update if yes.
4. Check Your Internet Connection:
- Try disconnecting wifi and using cellular data or vice versa, sometimes network issues cause loading problems.
5. Reinstall the App:
- Press and hold the app icon, tap “Remove App,” then delete it.
- Go back to the App Store, search “MyTherapist,” and reinstall it.
If you’ve already tried some of these, let me know which ones, so I can tailor the next suggestions. Also, if your app requires login, are you getting stuck before or after entering your credentials?
Looking forward to your response!
Can’t open app. It just keeps spinning