Hi there! I understand you're not receiving the verification code from the Spur app. Let's work together to get that fixed. To start, could you tell me if you're trying to receive the code via SMS (text message), email, or another method? Also, have you checked things like spam/junk folders (if email), and confirmed that your phone’s network connection is stable?

Meanwhile, here’s a step-by-step you can try to resolve the issue:

1. Check Network Signal and Connectivity: Ensure your phone has a strong mobile signal or internet connection, as weak signal can delay or block receiving texts.

2. Verify Phone Number Entered Is Correct: Double-check the number you entered in the app, including country code if needed.

3. Restart Your Device: Sometimes a simple restart refreshes network connections and message services.

4. Check for Blocked Numbers or Messaging App Settings: See if your device or messaging app has blocked incoming messages from unknown numbers or shortcodes.

5. Clear the Spur App Cache (if applicable on your device): Go to Windows settings > Apps > Spur app > Storage > Clear Cache.

6. Try Resending the Code After a Few Minutes: The server might have a delay.

7. If Using Email for Code, Check Spam/Junk Folder: The email might be filtered.

If none of those help, please let me know if you’re using SMS or email, if you are on WiFi or mobile data, and any other error messages you might see. We can then dig deeper.

Also, it’s good to check if there might be a temporary issue with Spur’s server sending verification codes. You can visit Spur Help Center’s troubleshooting page for more info: Spur Help Center

Let me know what you find! Are you satisfied with this approach so far?

How to upload a bill to my App?

Hi! I'd be happy to guide you on uploading a bill to your Spur app. Just to clarify, are you referring to uploading a receipt or bill from a purchase (like scanning or attaching it), or are you trying to upload a bill/payment document for something else?

In Spur’s app context (especially if it's related to rewards or loyalty), typically you can upload or scan your restaurant bill to earn points. Here’s a general way to do that:

1. Open the Spur app on your Windows device.
2. Look for an option labeled something like "Scan Bill" or "Upload Receipt"—often found in the rewards or points section.
3. If it’s a scanning feature, you may be prompted to use your device’s camera to scan the bill directly. Since you're on Windows, this might require a webcam or you may be able to upload an image/photo of the bill saved on your computer.
4. Follow on-screen instructions to submit the bill for points or record-keeping.

I saw a note that the Spur Family Club app allows you to scan your bill at the restaurant or upload it via the app to earn rewards7 9.

If your question is about uploading a bill for other purposes, like paying bills within Spur’s platform or managing invoices, please let me know so I can offer more precise steps.

Are you able to see an option for uploading or scanning a bill in your app? If you tell me exactly what you see on your screen, I can guide you step-by-step! Are you satisfied with this so far?

The scanner won't work

Thanks for letting me know the scanner isn’t working in your Spur app. Let’s try a few things to get it back up and running on your Windows device.

1. Restart the Spur App: Close the app completely and open it again. This can refresh any temporary glitches.

2. Restart Your Device: A full reboot of your Windows PC can often resolve hardware access issues like scanners or cameras not working properly.

3. Check Camera Access Permissions: Since scanning usually uses a camera or webcam, please confirm that Spur app has permission to access your camera:
- Go to Windows Settings > Privacy > Camera.
- Ensure camera access is enabled for the device and specifically for the Spur app.

4. Test Webcam Independently: Open the Windows Camera app (search “Camera” from the Start menu) to verify your webcam works normally outside the Spur app. This confirms if the issue is with the camera or the app.

5. Update the Spur App: If available, install the latest Spur app update to fix bugs related to scanning functionality.

6. Reinstall the Spur App: If all else fails, uninstall Spur, then download and reinstall it fresh. This often clears deeper software issues.

7. Check for App-Specific Troubleshooting Guides: Spur Help Center has a troubleshooting section that might have specific advice on scanning issues you’re facing — you can check here: Spur Help Center Troubleshooting

If after all that the scanner still doesn’t work, please tell me if you see any specific error messages or behaviors when you try to scan, and I can help dig deeper.

How does that sound for a plan? Are you satisfied with these suggestions so far?