[Nielsen Meter Companion] If i lose wifi on my meter companion- will the app catch up once a signal is found ?

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Laurie Serra
if i lose wifi on my meter companion- will the app catch up once a signal is found ?

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hello! I understand you're curious about what happens if you lose Wi-Fi connectivity with the Nielsen Meter Companion app. When your device loses its Wi-Fi connection, the app is designed to track and hold onto data during that offline period. Once your Wi-Fi connection is restored, it should catch up and report any missed activity.

Here's how you can ensure everything is working smoothly:

1. Check Your Connection: If you notice the app is not updating, verify that your Wi-Fi connection is stable and you’re connected to the correct network.

2. Restart the App: Close the Nielsen Meter Companion app completely and then reopen it to refresh its connection.

3. Update the App: Ensure you have the latest version of the app installed. If there's an updated version, installing it can solve many connectivity issues.

4. Data Synchronization: If you continue to have problems, you might want to check if there's a delay in synchronization. Sometimes, it could take a little while for the data to catch up after reconnecting.

If these steps don’t resolve the issue, or if the app doesn’t seem to catch up even after regaining connection, please let me know, and I can help troubleshoot further or guide you to higher support if needed.

Are you satisfied with the solution I provided?

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