Hi there! I see you're having trouble redeeming points in the Customer Spark app. Let’s get to the bottom of this so you can use those points.

Could you tell me:
- What exactly happens when you try to redeem points? Any error messages or does nothing happen?
- Have you already tried redeeming points before, or is this your first time?
- Are you connected to Wi-Fi or mobile data when attempting the redemption?
- Have you recently updated the app to the latest version?

Once I have a bit more info from you, I can guide you through some simple fixes. Generally, starting with ensuring your app is updated and that you have a stable internet connection is best. Also, sometimes logging out and back in can refresh your account details and fix point redemption glitches.

Let me know what you’ve tried or observed so far!